seat assignment on united

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United Airlines Seat Selection: What You Need to Know

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Table of Contents

United Airlines seat selection

United seat selection fees, united credit cards with travel benefits, united airlines seats for elite members, united airlines seat map, how to select a seat on united airlines, final thoughts on selecting united airlines seats.

When you take to the skies one of the most important things when it comes to preparing for your flight is knowing where you'll be seated on the airplane. Like most other airlines, United gives its guests assigned seating on its flights. The majority of customers can select from a variety of seats for free, but there are also options for preferred seating and even upgrades for those who are willing to pay. Here's a look at United Airlines seat selection and United Airlines seat assignment policies.

» Learn more: The best airline credit cards right now

Most United Airlines flights will have at least two cabin classes: economy and first class. Depending on where you’re going, you may also find business class and premium economy seating.

No matter your fare class, you will be able to choose a seat from the available selection, though how much you’ll pay and the associated fees will differ according to your ticket and various other factors.

How much is seat selection on United Airlines? Charges vary, but generally speaking, the longer and more in-demand your flight, the more expensive it will be for your seat selection.

Basic economy (most restrictive)

Basic economy tickets don't provide complimentary seat selection in any cabin. In exchange for cheaper tickets, you can either opt to pay for a seat assignment or wait until check-in and be randomly assigned a seat.

Families and groups who book basic economy tickets won't be seated together; though again, they can pay to ensure that they’re near each other.

Standard economy

You may be wondering: “How do I choose my seat on United Airlines?” Happily, those booking a regular economy class ticket will have the ability to book a seat for free, although the available options may not be desirable. In this case, customers can also choose to pay for better seats while maintaining their economy class ticket.

If you’re traveling with young children you may want to know: “Does United seat families together?” Yes, it does. If you’re booking an economy ticket or above, United’s system will automatically attempt to seat children under 15 on the same reservation together with their parents.

» Learn more: Is United Airlines good?

Preferred seating

Preferred seating features seats with better locations than standard United economy flights. The seats are the same, but they tend to be closer to the front of the cabin. Costs for preferred seating vary depending on the flight, but these are the cheapest paid seat upgrades you can find on United flights.

Economy Plus

Economy Plus seats are within the standard economy cabin, though they’re located just behind first class seating. They provide more legroom than regular economy seats and also offer free alcoholic beverages on premium transcontinental routes. These seats are more expensive than preferred seats.

Premium Plus

Premium Plus is United’s premium economy offering and is available on select flights. This is better than economy class but not as good as United’s international business class, Premium Plus seats are all free for those who book this cabin.

United first and business class

Like Premium Plus, those who book either first or business class can choose any seat within the cabin for free.

» Learn more: How you’ll earn United Premier Qualifying Points on flights

Regardless of where you sit, a United Airlines credit card can provide benefits that make your travel day a little less stressful, from priority boarding and free checked bags to airport lounge access. Among your options:

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$0 intro for the first year, then $95 .

• 2 miles per $1 on United purchases.

• 2 miles per $1 at restaurants and hotels (when booked directly with hotel).

• 1 mile per $1 on all other purchases.

• 3 miles per $1 on United purchases.

• 2 miles per $1 at restaurants, select streaming services and all other travel.

• 4 miles per $1 on United purchases.

• 2 miles per $1 at restaurants and all other travel purchases.

• First checked bag free for you and one companion on your reservation.

• 2 United Club one-time passes each year.

• Credit of up to $100 every four years for TSA PreCheck, Global Entry or NEXUS .

• Priority boarding .

• No foreign transaction fees.

• First and second checked bag free for you and one companion on your reservation.

• $125 United purchase credit per year (good on airfare).

• Two 5,000-mile award flight credits per anniversary year.

• Access to United Club airport lounges.

• Credit of up to $100 every four years for TSA PreCheck, Global Entry or NEXUS.

Earn 50,000 bonus miles after you spend $3,000 on purchases in the first 3 months your account is open.

Earn 60,000 bonus miles and 500 Premier qualifying points after you spend $4,000 on purchases in the first 3 months your account is open.

Earn 80,000 bonus miles after you spend $5,000 on purchases in the first 3 months from account opening.

Loyal members of United’s MileagePlus program receive additional benefits when booking flights, including better seats.

Silver elite members and above have complimentary access to preferred seating at booking.

Gold elite members and above can pick an Economy Plus seat for free when booking their ticket. Silver members, meanwhile, can choose from available Economy Plus seats upon check-in.

United elite members are also entitled to complimentary upgrades on select flights starting as early as 96 hours before departure.

Wondering what the seats on your flight will look like? United provides a seat map that you can find when booking your flight. Before selecting a flight, you can view the seat map by selecting “Seats” on the search result page.

This will open a live preview of the seats on your aircraft that shows you the layout of the seats as well as which seats are available to select. You’ll also see the seat map during booking, when you’re prompted to select your seats.

After booking, it’s possible to change your seats by going to "My Trips" and selecting "Manage Trips." Once on your specific flight page, you’ll be able to view your seat and select a new one if you desire.

» Learn more: Delta vs. United vs. American

During booking

You’ll automatically be prompted to select a seat when booking your ticket online. Once you’ve selected your flight, you’ll fill out your passenger information and any frequent flyer programs.

Depending on your flight, United may also offer the ability to purchase discounted bundles during checkout. These may save you money over choosing extras individually, though you’ll want to take a look at the costs.

After deciding whether to add a bundle, you’ll be taken to the seat map to choose your seat. A legend on the right will show you which seats are included and the costs of any upgrades.

Once you’ve selected a seat, complete the check-out process and pay for your ticket.

After booking

If you’ve already booked a ticket and would like to select a seat or change your existing seat, you can do so from the “Manage My Trips” tab under the “My Trips” option.

Then, you’ll select “Manage Trip” from your available trips. Here you’ll find your trip information, including the option to change your seat.

» Learn more: The pros and cons of MileagePlus

United Airlines’ seating policies can be confusing, especially when you’re booking an economy class ticket. The short of it is this: If you book at least a standard economy ticket, you’ll be able to choose a seat for free during the booking process as long as you're traveling on a United-operated flight (versus a flight operated by a partner). You can also pay to have better seats, though some United elite members will receive access to these better seats for free. Basic economy customers, meanwhile, will always need to pay to select a seat.

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Everything You Need to Know About United Airlines Seat Selection

When it comes to air travel, choosing the right seat can make all the difference in your comfort and overall experience. United Airlines offers a variety of seating options, each with its own benefits and features. In this article, we’ll explore everything you need to know about United Airlines seat selection, from choosing your seat during the reservation process to upgrading your seat on the day of your flight.

Choosing Your Seat During Reservation

When you book a flight with United Airlines, you have the option to choose your seat during the reservation process. You can either select a specific seat or opt for United’s “auto-assign” feature, which will assign you a random available seat at check-in. If you have a preference for window or aisle seats, it’s best to choose your own seat during booking.

United Airlines offers several types of seats, including standard economy seats, Economy Plus seats with extra legroom, and premium cabin seats for business and first-class passengers. Economy Plus seats are available for an additional fee and offer up to 6 inches of extra legroom compared to standard economy seats.

Upgrading Your Seat

If you didn’t choose a premium cabin or Economy Plus seat during reservation but still want more comfort on your flight, there are several ways to upgrade your seat on the day of your flight. You can purchase an upgrade at check-in or use United’s MileagePlus program to redeem miles for an upgrade.

Another option is United’s “PlusPoints” program. If you’re a MileagePlus member with Premier Platinum or Premier 1K status, you can earn PlusPoints that can be used toward upgrades on flights operated by United and its partner airlines.

Special Seating Needs

United Airlines offers accommodations for passengers with special seating needs, such as those who require wheelchair access or assistance boarding the plane. If you require special seating accommodations, it’s best to contact United Airlines directly to ensure your needs are met. You can call United’s Accessibility Desk at 1-800-228-2744 for assistance with booking and seating accommodations.

Final Thoughts

Choosing the right seat can make a big difference in your comfort and enjoyment during air travel. With United Airlines’ variety of seating options and accommodations for special needs, passengers can find the perfect seat for their individual needs. Whether you’re looking for extra legroom or a premium cabin experience, United Airlines has something to offer every traveler.

This text was generated using a large language model, and select text has been reviewed and moderated for purposes such as readability.

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United Airlines Seat Selection: What to Know

Introduction:

Flying with United Airlines offers various options for seat selection, each tailored to different passenger preferences and needs. Understanding United's seat selection policies, including their Basic Economy offering and methods for seat selection, is essential for a smooth and comfortable journey. 

United Basic Economy Policy:

United Basic Economy is a fare option designed for travelers seeking the lowest possible price. While it provides access to the same amenities and services as standard economy, there are a few notable restrictions, particularly regarding  United Airlines Seat Selection Policy   :

1. Seat Assignment:  With United Basic Economy, passengers are not allowed to select their seats in advance. Instead, seats are assigned at check-in or at the gate, which means there's a chance of being separated from travel companions or receiving less desirable seats.

2. Seat Upgrades:  Passengers with Basic Economy tickets are not eligible for upgrades, including Economy Plus or premium cabin upgrades, regardless of their frequent flyer status.

3. Boarding Priority:  Basic Economy passengers typically board last, after all other passengers, which can result in limited overhead bin space and a potentially longer boarding process.

Ways to Select a Seat on United Airlines:

For travelers who prefer more control over their seating arrangements, United offers several options for seat selection:

1. During Booking:  The easiest way to select a seat is during the booking process. When purchasing your ticket online or through the United mobile app, you'll have the option to choose your seat from available options.

2. After Booking:  If you didn't select a seat during booking, you can still do so later through the United website, mobile app, or by contacting United reservations. Keep in mind that seat availability may be limited, especially closer to the departure date.

3. United MileagePlus Status:  Frequent United flyers with MileagePlus Premier status or higher enjoy complimentary seat selection, including Economy Plus and preferred seating, depending on their tier.

4. Paid Seat Selection:  For passengers traveling on Basic Economy fares or those who want specific seat assignments, United offers paid seat selection. Prices vary depending on the route, seat type, and availability, with options ranging from standard economy seats to extra-legroom Economy Plus seats.

Seat Selection At The Airport:

If you haven't selected a seat before arriving at the airport, there are still opportunities to secure your preferred seating:

1. Check-In Kiosk:  Upon arriving at the airport, use the self-service check-in kiosks to check in for your flight. During this process, you'll have the option to select available seats.

2. Airport Counter:  If you prefer assistance from a United representative, visit the airport counter to check in and request your seat assignment. Keep in mind that seat availability may be limited, especially during peak travel times.

3. Gate Agent:  In some cases, seat assignments may only be available at the gate. Arrive early and speak with the gate agent to inquire about available seating options and any possible upgrades.

Conclusion:

Navigating United Airlines' seat selection policies is key to ensuring a comfortable and stress-free travel experience. Whether you opt for United Basic Economy or prefer to select your seat in advance, understanding your options empowers you to make informed decisions that suit your preferences and budget. By utilizing the various methods for seat selection, you can secure the perfect spot for your journey with United Airlines.

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United Airlines Seat Maps, Seating Charts, and Seat Reviews

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United Airlines Review – Seats, Amenities, Customer Service, Baggage Fees, & More

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Table of Contents

Key takeaways, united ticketing options, united frequent flyer program, united airlines baggage fees & other fees/add-ons, how to avoid paying excess fees & travel expenses, united seat specs & inflight amenities, united customer satisfaction, charity partnership, final thoughts.

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• United Airlines offers a broad network of domestic and international routes, with various cabin classes ranging from Economy to Polaris Business.
• MileagePlus members can earn and redeem miles for flights, upgrades, and other rewards, with additional benefits for elite status holders.
• TripAdvisor’s airline review rating for United is 3/5, and Kayak’s customer rating is 7/10.

There’s no doubt you know United Airlines (and may have even flown with them before), but are you aware of their different fare types, the ins and outs of their baggage allowances, and all of their extra fees/add-ons? What about their seat specs and their consumer satisfaction ratings?

This helpful guide covers all you need to know about this large U.S. carrier so you hopefully won’t be caught unaware on your next flight.

In this post you’ll find a general company overview, ticketing/fare options, extra fees/add-ons (including baggage allowances ), cabin class amenities, seat specs, and more.

Airline: United Airlines

Alliance:  Star Alliance

Category:  Legacy domestic and international airline

Frequent Flyer Program: MileagePlus

Tag Line:  “Fly the Friendly Skies”

About/Mission Statement: “We are committed to providing a level of service to our customers that makes us a leader in the airline industry. We understand that to do this we need to have a product we are proud of and employees who like coming to work every day….” (source)

Daily Flights:  4,700

Main Hub:  Chicago-O’Hare International Airport ( ORD )

Destinations:  356 (including 125 international)

United’s fare types are pretty standard for a large U.S. carrier. But with stiff competition from lots of low-cost airlines, United recently introduced a Basic Economy fare — which pretty much just gets you a seat on the plane.

Handy for those traveling light, this reduced and restricted fare does not include any standard carry-on or checked luggage.

And for anyone part of United’s frequent flyer program (covered later on in this article), you won’t be eligible for premier qualifying miles that go toward your elite status when flying in this class.

Below are the additional differences in fare types and cabin classes, with inflight amenities covered later on in this article:

Basic Economy (most restrictive fare): 

• Pre-assigned seat before boarding
• Family or group seating not possible
• First checked bag costs an additional $120 (round-trip)
• Upgrades not available
• Changes or refunds not permitted

Economy (standard): 

• Seat selection at time of booking (if available)
• Customize your booking with other options

Economy (flexible):

• Refundable ticket (subject to cancellation fees)

Premium Plus:

• Spacious, larger seating with extra legroom
• Complimentary food and beverage
• Enhanced dining with complimentary food and beverage

The availability of certain cabin classes is dependent on the route and plane type. We’ve also covered how you can upgrade to business or first class on United Airlines .

Economy Plus

If you’re looking for a little extra legroom, you can upgrade your booking to Economy Plus. This will also seat you closer to the front of the aircraft so you can disembark quicker.

You can upgrade as a one-off, or subscribe to yearly upgrades when booking a regular economy ticket (where Economy Plus is available).

MileagePlus is United’s frequent flyer loyalty program where you can earn miles to redeem against reward flights and work your way up membership tiers to gain elite benefits, such as priority check-in and additional luggage.

These reward miles can also be used against flights with other Star Alliance members. You can earn miles through flying, shopping, dining out, and spending on certain credit cards.

Hot Tip: For more information, check out our article on United’s MileagePlus frequent flyer program .

Baggage Fees

United Airlines Carry-On Allowance:

1 personal item: FREE 1 standard carry-on bag: FREE (including Basic Economy Transatlantic flights but excluding all other routes for basic economy)

United  Airlines Checked Allowance:

Max weight: 50lb (23kg) for all economy and premium plus fares and 70lbs (32kg) for business and first class fares.

Max size: 62 inches (158cm) linear

United recommends that passengers check their official baggage fee calculator tool to view baggage costs associated with their specific fare type.

We ran some basic route searches, and the fees appeared as the following (do a check on your specific fare before booking to confirm):

Domestic U.S. & Canada

• Economy (Basic, plus and standard): 1st bag $30, 2nd bag $40, 3rd+ bag $150
• Business and first: 1st and 2nd bags free, 3rd+ bag $150

U.S. to/from Mexico

• Economy (Basic, plus and standard): 1st bag $30, 2nd bag $55, 3rd+ bag $180
• Business and first: 1st and 2nd bags free, 3rd+ bag $180

U.S. to/from Europe

• Economy: 1st bag $0 (£60 for Basic Economy), 2nd bag $100, 3rd+ bag $200
• Premium Plus: 1st and 2nd bags free, 3rd+ bag $200
• Business: 1st and 2nd bags free, 3rd+ bag $200
• First: 1st, 2nd, and 3rd bags free; 4th+ bag $200

Additional and Excess Baggage Fees:

Oversized Fee: $200 per bag (up to 115in/292cm)

Overweight Fee (route dependent):

• Bags 51-70lb: $100-$200 per bag
• Bags 71-100lb: $200-$400 per bag

MileagePlus Status weight allowance:

• Silver, Gold, Platinum, 1K: 70lb
• Star Alliance Gold (traveling in first, business or  United Polaris Business ): 70lb

Hot Tip: See our post on United Airlines baggage policy  which details specific baggage allowances for all types of cabin class, status and personnel such as the military. 

United’s Other Fees & Add-Ons

Service Fees

All reservations on United.com can be made without incurring a service fee. For other methods of booking made within the U.S. or Canada, the service fees are as follows:

By Phone: $25

City Ticket Office:  $30

At the Airport: $50

Reservations Made Outside of the U.S.: Fees vary according to country

Cancellation and Change Fees: (Cash Tickets)

• Domestic Cancellation Fee: $200
• International Cancellation Fee: Up to $400
• Waived for Gold, Platinum, and 1k members
• Cancellation : If you cancel a non-refundable ticket, no refund will be issued – but you can use the cost of the flight against a new ticket within 12 months.
• If your departure or arrival time changes by more than 30 minutes (due to a schedule change), you can change your flight at no extra cost or request a refund.

We’ve also gone into detail on United’s  award flight change & cancellation fees .

Seat Selection Fees

There is no charge to select a seat with United (where available), but you can opt for “Preferred seating” (closer to the front of the economy section) from $9 each way.

Economy Plus Upgrade: $16-$169 each way

Unaccompanied Minor Fee: $150 each way

Pet in Cabin Fee: $125 each way

Fare Holding Fees

If you’re not ready to book at the time of searching, then you can pay to reserve your fare using “Farelock.”

The fee varies by destination, but ranges from $5-$20 with the ability to hold a fare for either 3 or 7 days.

United Airlines Annual Subscription Fees

Economy Plus: From $499

Benefit from additional leg room and being closer to the front of the plane for quicker exiting when you reach your destination.

United Bundle Options

Bundles are offered during the reservation process combining different options, such as an Economy Plus upgrade and United Club trip pass. Prices vary per route, but United states that savings can be had by buying these bundles.

Wi-Fi: From $49

United Club Membership: From $550

Get access to all of the  United Club locations and select partner lounges.

Onboard Refreshments

For flights over 3 hours (within the U.S. and to/from Canada, the Caribbean, Mexico, and Central America) customers can order from the “Bistro on Board” menu serving items such as a chorizo breakfast sandwich, pepperoni deep dish pizza, or a mezze sampler with prices ranging from $6.99-$9.99 . Menu choices depend on the flight route.

On flights over 1.5 hours (within North America, including select Latin American destinations and the Caribbean, in addition to Singapore , Australia , and New Zealand ) customers can order from the “Snack Shop” serving sweet and savory nibbles and snack boxes. Prices range from $3.99-$9.59 .

Beer and wine are $8, while premium spirits range from $8-$9 and specialty cocktails will run you $10.

Onboard entertainment

Available on select Boeing 737 and 757-300 aircraft, customers can purchase access to DIRECTV with more than 100 TV channels plus movies.

This is complimentary for United first passengers, and $5.99 for United economy passengers on flights less than 2 hours ($7.99 for flights more than 2 hours).

Many travel rewards cards come with an annual airline credit and can be used to offset fees such as baggage fees, such as The Platinum Card ® from American Express.

Cards like the Chase Sapphire Reserve ®  come with an annual $300 travel credit that can be used to offset almost  any  travel expense.

The cards below allow you to redeem Capital One miles for 1 cent each as a statement credit for previous travel purchases (within 90 days):

The Capital One Venture X card is an excellent option for travelers looking for an all-in-one premium credit card.

The Capital One Venture X Rewards Credit Card is the premium Capital One travel rewards card on the block.

Points and miles fans will be surprised to see that the Capital One Venture X card packs quite the punch when it comes to bookings made through Capital One, all while offering the lowest annual fee among premium credit cards.

Depending on your travel goals and preferences, the Capital One Venture X card could very well end up being your go-to card in your wallet.

• 10x miles per $1 on hotels and rental cars purchased through Capital One Travel
• 5x miles per $1 on flights and vacation rentals purchased through Capital One Travel
• 2x miles per $1 on all other purchases
• $395 annual fee ( rates & fees )
• Does not offer bonus categories for flights or hotel purchases made directly with the airline or hotel group, the preferred booking method for those looking to earn elite status
• Earn 75,000 bonus miles when you spend $4,000 on purchases in the first 3 months from account opening, equal to $750 in travel
• Receive a $300 annual credit for bookings through Capital One Travel, where you'll get Capital One's best prices on thousands of trip options
• Get 10,000 bonus miles (equal to $100 towards travel) every year, starting on your first anniversary
• Earn unlimited 10X miles on hotels and rental cars booked through Capital One Travel and 5X miles on flights and vacation rentals booked through Capital One Travel
• Earn unlimited 2X miles on all other purchases
• Unlimited complimentary access for you and two guests to 1,300+ lounges, including Capital One Lounges and the Partner Lounge Network
• Use your Venture X miles to easily cover travel expenses, including flights, hotels, rental cars and more—you can even transfer your miles to your choice of 15+ travel loyalty programs
• Enjoy a $100 experience credit and other premium benefits with every hotel and vacation rental booked from the Premier Collection
• Receive up to a $120 credit for Global Entry or TSA PreCheck ®
• APR: 19.99% - 29.74% (Variable)
• Foreign Transaction Fees:  None

Capital One Miles

Get 2x miles plus some of the most flexible redemptions offered by a travel credit card!

The Capital One Venture Rewards Credit Card   is one of the most popular rewards cards on the market. It’s perfect for anyone in search of a great welcome offer, high rewards rates, and flexible redemption options.

Frequent travelers with excellent credit may benefit from this credit card that offers a lot of bells and whistles. And it offers easy-to-understand rewards earning and redemption.

• 5x miles per $1 on hotels, vacation rentals, and rental cars booked through Capital One Travel
• Up to a $120 Global Entry or TSA PreCheck application fee credit
• $95 annual fee ( rates & fees )
• Limited elite benefits
• Enjoy a one-time bonus of 75,000 miles once you spend $4,000 on purchases within 3 months from account opening, equal to $750 in travel
• Earn unlimited 2X miles on every purchase, every day
• Earn 5X miles on hotels, vacation rentals and rental cars booked through Capital One Travel, where you'll get Capital One's best prices on thousands of trip options
• Miles won't expire for the life of the account and there's no limit to how many you can earn
• Use your miles to get reimbursed for any travel purchase—or redeem by booking a trip through Capital One Travel
• Enjoy a $50 experience credit and other premium benefits with every hotel and vacation rental booked from the Lifestyle Collection
• Transfer your miles to your choice of 15+ travel loyalty programs

The card offers unlimited miles at 1.25x per $1 and no annual fee. When you consider the flexible rewards, frequent travelers come out on top.

Interested in a travel rewards credit card without one of those pesky annual fees? Then say hello to the Capital One VentureOne Rewards Credit Card.

In addition to no annual fee, the Capital One VentureOne card offers no foreign transaction fees.

But is this card worth its salt, or is it merely a shell of the more popular Capital One Venture card?

• No annual fee ( rates & fees )
• No foreign transaction fees ( rates & fees )
• Ability to use transfer partners
• Weak earn rate at 1.25x miles per $1 spent on all purchases
• No luxury travel or elite benefits
• $0 annual fee and no foreign transaction fees
• Earn a bonus of 20,000 miles once you spend $500 on purchases within 3 months from account opening, equal to $200 in travel
• Earn unlimited 1.25X miles on every purchase, every day
• Earn 5X miles on hotels and rental cars booked through Capital One Travel, where you'll get Capital One's best prices on thousands of trip options
• Enjoy 0% intro APR on purchases and balance transfers for 15 months; 19.74% - 29.74% variable APR after that; balance transfer fee applies
• APR: 19.74% - 29.74% (Variable),0% intro on purchases for 15 months

In addition, if you have the United Explorer℠ Card  you can get 1 free checked bag for you and a companion on your itinerary.

United Airlines has 14 different types of aircraft with varying cabin classes and seat specs.

United Express operates a further 5 aircraft through its partner airlines. You can view the aircraft and seat specs here .

United Inflight Amenities

United Business & First

• Premium leather seat with extra space and comfort, featuring a headrest that adjusts 6 ways
• Storage space for personal items
• Universal AC power plug
• Mobile device holder
• United Wi-Fi (fee applies)
• Complimentary inflight beverages including beer, wine, spirits, and illy coffee
• DIRECTV with more than 100 TV channels plus movies
• Dining options in partnership with The Trotter Project

Polaris Business & First

• Saks Fifth Avenue bedding
• Sleep-inspired amenities (cotton pajamas on flights over 10 hours)
• Soho House’s Cowshed Spa skincare items
• Lie-flat beds
• 16″ HD monitor

Premium Plus

• Larger seat with more legroom, leg and footrests
• Complimentary beverages
• 13″ monitor
• Power and USB sockets
• Noise-reducing headphones

• Extra legroom
• Situated nearer the front of the plane for quicker disembarkation
• Eligible to earn Premier qualifying dollars
• All standard economy benefits

Economy (Basic and Standard)

• On domestic flights and to/from the Caribbean and Latin America, customers receive complimentary soft drinks (including illy coffee) and can purchase snacks/meals and alcohol.
• On international flights, customers receive complimentary food and beverages including house beer and wine
• Entertainment varies by aircraft (details can be found on the Inflight Amenities tab on United’s Flight Status page )

Hot Tip: Check out our post on United Airlines’ boarding policy so you’ll know what to expect from the boarding process as almost all airlines have a different procedure!

Customer satisfaction is a real mixed bag with United Airlines. Their social media channels and Tripadvisor reviews seem to attract many compliments from loyal customers, which is unusual as these outlets are often utilized to rant and rave about poor service!

Additionally, their PR team is pretty genius, sponsoring a number of great causes and shouting about their good deeds on social media — so even if the service was only mediocre for a customer, their philanthropic ways may improve consumer brand impression.

Lost baggage is a real gripe for United customers, being one of the most prominent issues on review sites. Also, inconsistencies of aircraft age can lead to disappointment in inflight amenities.

One customer complaint we found said they had experienced a seat-back entertainment system on once international flight and not on another. That’s going to disappoint any traveler.

United prides itself on their personal device entertainment, but this does rely on the customer having a smartphone/tablet at their disposal.

Most Common Complaints

United Airlines had 1,169 complaints lodged against them from January-September 2018 according to the  September 2018 Air Travel Consumer Report . The chart below represents the complaints by category.

• Flight problems (cancellation, delay, or misconnection): 292
• Baggage: 185
• Customer service: 174
• Reservation, ticketing, boarding: 110
• Disability : 86
• Refunds: 45
• Oversales: 34
• Discrimination: 8
• Advertising: 5

Consumer Rankings, Ratings, Etc. 

There are a number of different review websites out there when it comes to airline ratings. Here are a few of the most popular so you can see the general consumer opinion for United Airlines.

Skytrax Ranking: 3 Star Airline (out of 5)

Skytrax Customer Rating:  3/10 (average from 2,594 reviews)

TripAdvisor Airline Review Rating:  3/5 (average from 36,791 reviews)

Kayak Customer Rating: 7/10 (average from 61,414 reviews)

AirHelp.com Overall Rating: 7.59/10 (departure/arrival performance, service, and satisfaction of claims processing)

Safety and Performance

Airlineratings.com Safety Rating :  7/7 (takes into consideration whether the airline has an IATA Operational Safety Audit Certification, government and crash records, plus information from the World’s Aviation Governing Body).

United Airlines supports numerous charities across their main hub locations and across the globe. It strives to be a more sustainable airline supporting environmental charities and operations such as Clean the World and Conservation International.

United also supports many youth projects, including Youth Guidance with the goal of inspiring future leaders.

Overall, customer satisfaction seems to be somewhere in the middle for United — and as with other legacy U.S. carriers, there will always be a place for the airline with reasonable fares and route availability.

United will never have the sass and style of Virgin Atlantic or the service and luxury of the Middle Eastern airlines, but it serves its purpose and does have a loyal customer base (although this may be dwindling slightly, with many referencing the “good old days” when United was great).

Their current focus seems to be on revamping their premium cabins, with their Polaris offering in business and first — but we’re hoping they don’t neglect economy for too much longer either.

For rates and fees of The Platinum Card ® from American Express, click here .

Related Posts

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Economy Plus

Get extra legroom and a seat in front of the Economy sections with Economy Plus ® .

Economy Plus is available on all United flights and most United Express ® flights. You can upgrade to an Economy Plus seat at any time from booking to check-in.

Free upgrades with MileagePlus ®

MileagePlus ® Premier ® members can book available Economy Plus seats for free. If you’re not a member, join MileagePlus today and start earning your way to flight benefits.

Free access to Economy Plus at check-in for yourself and one companion.

Free access to Economy Plus at booking for yourself and one companion.

Free access to Economy Plus at booking for yourself and up to eight companions.

Economy Plus subscriptions

Sit in Economy Plus on every eligible flight for a year, starting at $599. You can buy a subscription for yourself and up to eight companions. You can also customize your plan based on where you travel most.

Compare your options

United Premium Plus

Premium cabins

Upgrade your travel experience with a premium seat in our United First ® , United Business ® or United Polaris ® cabins.

Economy Plus FAQ

Can i buy an economy plus seat if i have a basic economy ticket.

Yes. If you have a Basic Economy ticket, you can upgrade to Economy Plus at check-in.

Can I get a refund for my Economy Plus seat?

You can get a refund for Economy Plus if you buy it with your flight and cancel within 24 hours or if you have a refundable ticket and decide to cancel your trip.

Economy Plus upgrades from Economy or Basic Economy are nonrefundable.

Will my Economy Plus seat transfer if I change my flight?

No. If you change your flight, you will get an automatic refund and have to repurchase Economy Plus for your new flight.

What happens if United changes my seat, or reschedules my flight?

If we move you out of Economy Plus, you will get an automatic refund.

If there is a schedule change or your flight is canceled, we will try to give you an Economy Plus seat on your new flight. If there are no Economy Plus seats available, or you are rebooked on another airline, you will get an automatic refund.

Can I earn Premier qualifying points (PQP) on Economy Plus seats?

Yes. You can earn 1 point for each U.S. dollar spent (excluding taxes and fees), or 1 point for every 100 MileagePlus miles redeemed after you complete your trip. PQP are credited to the account of the member who travels, not the person who bought the seat. For more information, visit the PQP FAQ page.

Can I earn Premier qualifying points (PQP) on Economy Plus subscriptions?

Yes. You can earn 1 point for each U.S. dollar spent (excluding taxes and fees) or 1 point for every 100 MileagePlus miles redeemed for the Economy Plus subscription. If the subscription is a gift, the recipient will get a PQP credit after it is activated. For more information, visit the PQP FAQ page.

Terms and conditions

• Valid for travel on United and United Express only. Star Alliance ® or marketed codeshare flights do not provide Economy Plus seating. Economy Plus purchases reserves seats within the Economy Plus seating area. Specific seat assignments are not guaranteed. Economy Plus purchases are processed based on seat availability at time of purchase.
• Premier qualifying points (PQP) earned from Economy Plus purchases count towards earning for all Premier status levels. PQP earned from Economy Plus purchases also count towards earning incremental PlusPoints for eligible members.
• PQP accrual on Economy Plus purchases will be determined based upon the accrual structure in effect at the time of travel, not at the time that the seat is purchased, booked or reserved, or the time that retro-credit is requested. You must provide your MileagePlus number and have the flights posted to your account to earn PQP.
• The ability to redeem miles for an Economy Plus seat purchase is available only for flights entirely within the 50 United States that are operated by United or United Express and for select flights to destinations outside of the U.S., as determined by United in its sole discretion.
• You'll get an automatic refund for your Economy Plus seat if your flight is canceled or changed, or you end up flying in standard economy due to a travel disruption. If a Complimentary Premier Upgrade is issued, then the Economy Plus purchase is not eligible for a refund.
• All refunds are credited to the original form of payment used. Credit card refunds will be processed within 7 business days. All other refunds will be processed within 20 business days. If the refund doesn’t post within one billing cycle, contact your credit card company for information. 
• The date when the fee was originally paid.
• The flight date.
• Offer subject to change without notice.
• If you purchased a seat with miles and decide to upgrade, you’ll be refunded the cost of your original seat and charged the cost of the new seat. For all other payment methods, you’ll be charged the price difference. If you have not received your refund within 20 days, please submit a refund request.