frankfinn aviation exam 1 assignment

Aviation Assignment of Frankfinn institute.docx

The document contains a list of 14 assignments for Frankfinn Certification in Aviation, Hospitality and Travel Management. The assignments include online written assignments, practical assessments like grooming, housekeeping, swimming, and written exams on aviation, food and beverage, front office etc. It also mentions that assignments 1 to 14 are included and provides guidelines for the ECS-LO-1 online written assignment. Read less

More Related Content

• 1. FRANKFINN CERTIFICATION IN AVIATION, HOSPITALITY AND TRAVEL MANAGEMENT CAMACSTREET, KOLKATA RAGHU ROY
• 2. LISTS OF ASSIGNMENTS 1. ECS-LO-1 ONLINE-WRITTEN. 2. ECS-LO-4 ONLINE-WRITTEN. 3. GROOMING ASSIGNMENT. 4. HOUSEKEEPING ASSESSMENT TEST. 5. PD-ASSIGNMENT-ONLINE WRITTEN. 6. HOSPITALITY-1_ASSIGNMENTS_WRITTEN. 7. HOSPITALITY-2_ASSIGNMENTS_WRITTEN. 8. TRAVEL WRITTEN ASSESSMENT. 9. FOOD AND BEVERAGE ASSESSMENT TEST. 10. FRONT OFFICE ASSESSMENT TEST. 11. AVIATION _ASSIGNMENT WRITTEN. 12. AVIATION_EXAM1. 13. AVIATION_EXAM2. 14. CRM-WRITTEN ASSIGNMENT. 15. AMADEUS PRACTICAL. 16. SWIMMING PRACTICAL.
• 3.  1 TO 14 ASSIGNMENTS IS HERE.
• 4. ECS-Session- 12 LO 1 – Written Assignment on Grammar Written Grammar – Full marks – 50 2 hrs Guidelines: Students to attempt the below questions for getting PASS/ MERIT/ DISTINCTION 1. Write your responses in the space provided below the questions 2. Review your answers before submitting the Assignment TIMELINE: You can take upto 2 hrs to submit this Assignment a) Rearrange the words to form grammatically correctsentences- 10 marks 1. the in playing the are park children Ans : The children are playing in the park. 2. time did much the you yesterday spend how in hall Ans : How much time did you spend in the hall? 3. park I go the meet friends to and my tomorrow will Ans: I will go the park meet my friends tomorrow. 4 feeling was so she why depressed ? Ans: Why was she feeling so depressed? 5 like would bookyou to read this ? Ans: Would you like to read this book? I confirm that the work submitted for this assignment is my own. Learner name, Reference id Raghu Roy FIAT/KOL/20-21/636 Date 27 MAY,2021 Batch code N1
• 5. 6. the program Jatin quiz participated in Ans: Jatin participated in the quiz program. 7. bookthe is museum next store to the Ans: The bookstore is next to the museum. 8. art is May going to be show the held in Ans: The art show is going to be held in May. 9. the shelf cupboard bookof the on is second the Ans: The cupboard is on the second of the bookshelf. 10. corner the at last placed the of desk on laptop the we room the Ans: We placed the laptop on the desk at the last corner of the room. b) Frame (wh, how) Questions 5 marks 1. Anita is writing a letter. Ans: Who is writing a letter? 2. She walks home from school. Ans: Who walks home from school? 3. The children are sitting in the garden. Ans: Where are the children sitting?
• 6. 4. Pankaj runs with his dog on Sundays. Ans: Pankaj runs with whom on Sundays? 5. My rabbit has a small cage in the garden. Ans: Who has a small cage in the garden? 6. They go to work by bus. Ans: How do they go to work? 7. David likes cats becausethey are nice. Ans: Why does David like cats? 8. Jenny isn’t sleeping late today. Ans: Who isn’t sleeping late today? 9. We are going to the cinema. Ans: Where are we going? 10. I’m leaving now. Ans: When are you leaving?
• 7. c) Fill in the blanks with articles 5 marks 1. Man is mortal. 2. I am a university student. 3. She goes to temple in the mornings. 4. Kiran is the best student in the class. 5. the camel is the ship of the desert. 6. This bookhas won the Booker prize. 7. Harishchandra was an honest king. 8. I am fond of classical music. 9. I met a boy in the store. 10. Gold is a precious metal. d) Prepositions marks 5 marks 1. I’m off for two weeks in August. 2. The dog is asleep under the tree. 3. I have lived in this flat since 2008. 4. My friend at work, is from Japan. 5. I wake up around 8 am every morning. 6. Thank you for telling me about this. 7. Who did you buy this from ? 8. The Jute Mill workers have been on strike since January. 9. Between Ramesh and Ganesh, I think Ramesh is a very good teacher. 10. Did you do it on purpose?No, it was an accident! e) Fill in the blanks with the correcttense 10 marks 1. The police caught (catch) the thief red-handed. 2. A bomb scare delayed (delay) the flight by almost two hours.
• 8. 3. The stadium reverberated (reverberate) with dance, music and drama as troupes from different parts of the country presented (present) a panorama of color and costume. 4. I spent (spend)the whole day yesterday in bed. 5. Students from different parts of the country participated (participate) in the program. 6. It is true that Jim loved . (love) animals but he has also killed (kill) many dangerous animals. 7. I learned (learn) Telugu from a friend who hails (hail) from Andhra Pradesh. 8. They was built (build) a bridge across the river, some two hundred years ago. 9. The wicked people who smuggled (smuggle) gold into the town were arrested (arrest) yesterday. 10. Last night, the clouds thundered (thunder) in the sky. f) Choose the correctoption 5 marks 1. He is afraid to speak in English, lest he should be laughed at. a) would b) should c) can d) could 2. He said he would not come. a) would b) should c) can d) ought 3. Had I seen you, I would have come. a) would b) should c) ought d) can 4. He could swim across the river when he was young. a) could b) can c) might d) should 5. He told me that he could not help me. a) could b) can c) ought d) shall 6. may you live long! a) may b) might c) shall d) should
• 9. 7. If I had studied medicine I would have becomea doctor. a) will b) would c) can d) may 8. I could have arrived in time, if I had not lost my way. a) could b) can c) may d) shall 9. I would very much like to see my old classmates. a) will b) would c) should d) might 10. We need not hurry, we have got plenty of time. a) should b) need c) must d) would g) Correctthe following sentences 10 marks 1. I am agree with you. Ans: I agree with you. 2. One of my friend is an engineer. Ans: One of my friends is an engineer. 3. I want to discuss about the course fee. Ans: I want to discuss about the course fees. 4. Can you repeat that again. Ans: Can you repeat that? 5. My brother will return back from America next month. Ans: My brother is coming back from America next month.
• 10. 6. I am waiting for you for 2 hours. Ans: I have been waiting for you for 2 hours 7. She don’tknow how to speak in English. Ans: She doesn’tknow how to speak in English. 8. I like listening music and watching TV. Ans: I like listening to music and watching TV. 9. I am having a class today Ans: I have a class today 10.She won’t come today, as her aunt has expired. Ans: She won’t come today as her aunt has passed away.
• 11. ECS- LO-4 Guidelines: Students to attempt the below questions for getting PASS/ MERIT/ DISTINCTION 1. Write your responses in the space provided below the questions 2. Review your answers before submitting the Assignment TIMELINE: You can take upto 2 hrs to submit this Assignment Session 30 Total Marks: 50 Time: 2 hrs A. Read the text carefully and answer the questions on the text. (4 marks) The hotel has 10 Standard, 8 Deluxe, 6 Family rooms and 10 Cottages. The Rooms have hot and cold showers and private balconies. Room service and laundry facilities are also available. All rooms except Cottages offer air conditioning. Each room is equipped with two single beds, Family rooms have 4 single beds. All rooms (except for Cottages) have televisions. If you desire to make a reservation or request for more information you need to complete the form. Our travel staff will be prompt in responding to any request within one working day. The hotel staff there to help you. An approval of your booking will be sent to you via e-mail (and fax if required). If for any reason you wish to cancel your booking, it would be in your benefit if you do so as early as possible by e-mailing our travel staff. Answer the questions given below: Tick mark the correct option 1. Showers a. There are no showers in the Cottages. √ b. There is a shower in every room. c. Only the Cottages have showers. I confirm that the work submitted for this assignment is my own. Learner name, Reference id Raghu Roy FIAT/KOL/20-21/636 Date 17th, June,2021 Batch code N1
• 12. 2. Air Conditioning √ a. There’s no air conditioning available in the Cottages. b. Air conditioning is available in every room. c. Air conditioning is only available in the Cottages. 3. Apart from the Family rooms, all rooms are... a. Double rooms. √ b. Twin-bedded rooms. c. Single rooms. 4. To book a room you must... a. Respond in one working day. b. Send a fax. √ c. Fill in a form. B.Read the passage given below and answer the questions that follow:(16 marks) We often come across the stylish image of an air hostess or pilot greeting passengers on board. In fact, so powerful is the image within us that today the ever-smiling face of an air hostess has come to represent the epitome of hospitality, glamour and ultimate fantasy of flying and seeing the world. Flying across the globe and moving silently, the crew attendants meet and greet the passengers first and make them comfortable for the journey ahead. Right from the moment the plane moves in front of the aerobridge, they are at the aircraft door with a warm smile, welcoming and guiding passengers on board to their seats and performing their duties. Once the aircraft is airborne, they make the passengers comfortable by rolling out the cart load of goodies, food and drinks, chocolates and coffee, snacks and tea. Even though their services may appear to be a very quiet affair, yet they have lots of responsibilities on their shoulders, which include executing flight commander›s instructions, coordinating security arrangements and ensuring passengers› overall safety as well. During an emergency, they take the responsibility and determine the most appropriate step to deal with the situation. Various domestic and international airlines have increased their services, there is no doubt that the expansion is going to bring in a recruitment drive for every new route demands additional basic cabin crew members. Therefore, we are now witnessing a huge demand for trained cabin crew. This is clear from why there is an increase in interviews conducted and many inductions by many airlines. At the interviews of air hostesses and Flight Attendants, the applicants are asked about their eyesight, interest in the job and how they can handle difficult passengers. The governments of some countries are keen on going liberal with an open sky policy. In this respect, India is emerging as an important aviation hub in South Asia. This growth is going to bring in multiple recruitment drives, as for every new route added, it demands additional basic cabin crewmembers. If you have any interest in this career, you can do a vocational programme, specifically in aviation. Going to a well-known institute is always helpful when you go job hunting.
• 13. From paragraph 1 and 2(5 marks) 1. Why is it mentioned that the air hostess is the epitome of hospitality and style? Ans: The airhostess is the epitome of hospitality and style because the ever-smiling face of an air hostess has come to represent the epitome of hospitality, glamour and ultimate fantasy of flying and seeing the world. , the crew attendants meet and greet the passengers first and make them comfortable for the journey ahead, they are at the aircraft door with a warm smile, welcoming and guiding passengers on board to their seats and performing their duties. From paragraph 2(2 marks) 2.(a) The word ‘quietly’ can be replaced with____silently________. (b) The word executing refers to_ flight commander›s instructions, coordinating security arrangements and ensuring passengers› overall safety as well _ _ From paragraph 2(2marks) 3(a) What should members of the cabin crew do in an emergency? Ans: During an emergency, they take the responsibility and determine the most appropriate step to deal with the situation. (b) What must the crew attendants do first when the plane reaches in front of the aerobridge? Ans: Right from the moment the plane moves in front of the aerobridge, they are at the aircraft door with a warm smile, welcoming and guiding passengers on board to their seats and performing their duties. 4. (a) Which country is emerging as a major aviation hub in South Asia? ( 2 marks) Ans: India is emerging as an important aviation hub in South Asia. (b)What are the various questions askedduring the interview to applicants? Ans: During the interview to applicants asked their eyesight, interest in the job and how they can handle difficult passengers.
• 14. From paragraph 4(5 marks) 5. How can one work towards a career as a member of the cabin crew? Ans: Fast of all interest in this career, then will choose a vocational program, specifically in aviation in well-known institute. They trained for cabin crew, they prepare for interviews of air hostesses and Flight Attendants and trained the eyesight, interest in the job and how they can handle difficult passengers. Then become a career as a member of the cabin crew. C. Read the passage given carefully and answer the questions that follow :(10 marks) Flights have just become longer so that passengers can reach their destination in one go without hopping flights. A long flight means passengers do not need to break their journey at places and change planes. “They like to board once, de-plane once. “It saves a lot of time and energy as passengers do not waste time hopping from one flight to another,” says Tripta Bhatia, a member of the cabin crew who works with one of the long flights and is very happy to be on such flights. The flight from New Delhi to Toronto is now in operation for a couple of years. The flight takes approximately eighteen hours, which creates many challenges. A lot of groundwork goes into a flight like this. The aircraft is, of course, specifically designed for the journey with more space and wide-ranging entertainment services. The flight crews are also specially trained to face the challenges involved. Travellers are now quite aware of the health hazards that may be associated with flights that cover 17,600 or more kilometers in distance more. Exposure to lower oxygen is harmful to the human body. Passengers on extreme-long range flights need to be provided with flight socks and, if necessary, tablets for thinning the blood. It is a belief that prevention is better than cure when it comes to in-flight health. It is not just the health and life of the passenger that is at stake on a flight of this length, but also that of the flight crew. “They give us training on fatigue management and how to fine- tune to the local time in Toronto. We need and to exercise, as well as take care our diet and eat lightly in-flight,” says Tripta Bhatia. The long-haul flights are now becoming a trend and many airlines offer these direct flights the timings of which suit the domestic airlines. Singapore, Cathy Pacific, Qantas are some of the Airlines that offer these long flights. Asia is, perhaps is the region where the demand for these long flights is the greatest. The flights connecting from the Asian cities to the US is the big market since flights to the European continent don’t require 18 hours of endurance and capacity Tick mark the correct option (5 marks) 1.Why are longer flights harmful to passengers and crew? √a) Because there is less oxygen in the air. b) People will get bored c) long periods of inactivity will damage their bones
• 15. 2. What are flight socks? a) special socks are meant to keep the plane free of harmful bacteria b) one of the preventive measures planned by airlines √c) socks that stop your blood from getting too thin 3. Which of the following methods given below for countering the health problems caused by long flights is NOT mentioned? √a) how best to cope with jetlag? b) advice on food consumption during a flight c) advice on drinking alcohol 4. What are the advantages of longer flights? a) There are less problems with jetlag √b) passengers save time c) passengers get a good break between flights 5. Where on the globe is the area for longer flights expected to develop? a) between Europe and America √b) between Asia and America c) between Asia and Europe 6. Write 5 lines on what does a flight attendant do to take care of himself and his passengers during a long flight of 18hours. ( 5 marks) Ans: flight attendant does to take care of himself and his passengers during a long flight of 18hours as provide to oxygen because less oxygen is harmful for the human body. Passengers on long range flights need to be provided with flight socks and tablets for thinning the blood. but also, of the flight crew They give us training on fatigue management and how to fine- tune to the local time as well as take care our diet and eat lightly in-flight.
• 16. D. Picture comprehension (20) Things That You need to include in your story Character 1(1mark) Name: Raghu Roy Age: 25 Sex: Male Mood: Happy Character 2 (1mark) Name: Rakhi Ghosh Age: 21 Sex: Female Mood: Happy 2.Action heading (what is happening in the story (4 marks) ADVENTURE TRIP IN JUNGLE This trip was adventurous and dangerous. Some incident was happened in the forest, they saw lots of beautiful places and met dangerous animals and etc., how to overcome from that situation in the forest. They had visited village and met with villagers and had taken help from them. Now to write a story (14 MARKS) The following points need to be included in your story 1. Make an interesting story with a main character 2. Bring a problem in the story 3. Include innovative ideas to solve that problem 4. End the story properly 5. If you are female, then make a female main character in the picture 6. The story must represent you, how you think, how you react in that situations, include these things in your story. You must add your emotions and feelings in the story
• 17. The pictures are printed on the inside back cover of the ECS book. ADVENTURE TRIP IN JUNGLE I and my friend were planning to go to an adventure trip to a forest. Friday morning, we were going for shopping and we brought dresses, ropes, cans food products and other needed stuff. The whole day went for shopping. The next day we started packing our bags and around night 10:30pm we finished packing and we were exited to go to the adventure trip in the forest. Finally, we reached the forest by 12:30pm on Sunday and we entered the forest at beginning it was pleasant, there were no dangers. Then by 1:30 pm we reached bit deep into the forest. then we found a nice place to eat lunch. After eating lunch, we started ones again. We had to cross a river and while crossing the river a water snake bite on my friend’s leg and we stopped for a while and applied medicine to my friend’s leg and then we continued walking and we started hearing sounds of tiger. My friend was afraid. After some time, we crossed the tiger’s zone. Then we were very careful on each step and suddenly a group of monkeys attacked us and took some of our foods stuff. Only some water bottles and some snacks were left. We were tired and we were searching a place to sit but accidentally I sat on a sleeping bear thinking that it was a rock and suddenly the bear woke up and got really very angry and started chasing us, he scratched my leg with his sharp nails and it was really painful but still we ran to save our lives, we stopped in the tree for hide from angry bear. After that my friend applied medicine to my leg and then took rest for some time. It was dark soon. We could not see anything but still we continued walking, soon we reached on top of the waterfall, we didn’t know that we were on top of the waterfall and we slept over night there. In the morning we woke up and started walking again and after an hour we realized that we were lost in the middle of the forest and we didn’t have any way to get out. So, we were afraid that if any other danger would arise. Then we walked for a long time and it was evening and we reached near of a cave and we saw human foot step prints and we followed it we saw the cave was lion’s den, then we ran from there and didn’t stop running after going far from there. Then we noticed a small village and people living there and we tried to ask the way to city but no one understood our language but one beautiful young lady understood our language because she learnt our language as well as educating herself from our well- known university. She showed us the way to the city. We finally reached the city of our home. After the trip we were very glad that we reached home. our adventure was very cool and mysterious and always remarkable.
• 18. Personal Grooming & Fitness- Online Written Assignment Guidelines: Students to attempt the below questions for getting PASS/ MERIT/ DISTINCTION 3. Write your responses in the space provided below the questions 4. It is compulsory to attempt all questions of PASS – to clear the assignment 5. Review your answers before submitting the Assignment TIMELINE: You can take up to Two days to submit the Assignments Personal Grooming Treatments – (Pass) Q1. What is Grooming? (Pass) Grooming refers to the things that people do to keep themselves clean and make their face, hair and skin look nice. LearnerName Raghu Roy Reference ID/BatchCode N1 Course Title Grooming AssessorName Piyali Mukherjee Name of I.V. I confirm that the work submitted for this assignment is my own. Learner Signature Raghu Roy Date 25/10/21
• 19. Q2. Classify Grooming? (Pass) Grooming classification has two aspects: - I. META PHYSICAL Meta physical grooming consists of projecting certain attributes of one’s personality. One must appear poised, elegant, confident and easy going. II. PHYSICAL Physical grooming consists of your appearance, which is categorised by the quality of your skin, hair, personal hygiene and sense of dressing, makeup, etiquette etc. Q3. What are the qualities required for working in the Aviation, Hospitality, Travel & Customer service Industries? (Pass) A. Effective Communication Skills. B. Aviation. C. Grooming. D. Personality Development. E. Travel Management with Computerized Reservation Systems. F. Hospitality with Computerized Reservation Systems. G. Swimming. H. Interviewing Skills. Q4. Name the Layers of the Skin? (Pass) The epidermis, the outermost layer of skin, provides a waterproof barrier and creates our skin tone. The dermis, beneath the epidermis, contains tough connective tissue, hair follicles, and sweat glands. The deeper subcutaneous tissue (hypodermis) is made of fat and connective tissue. Q5. Name different types of skin? (Pass) There are five types of healthy skin: 1. Normal. 2. Oily. 3. Dry. 4. Sensitive. 5. Combination (both oily and dry skin).
• 20. Q6. What are the causes of Acne and dark circle and also provide 02 remedies for each? (Pass) I. ACNE: is a skin condition that occurs when your hair follicles become plugged with oil and dead skin cells. It causes whiteheads, blackheads or pimples. REMEDIES a) Ice cubes. b) Tea tree oil. II. DARK CIRCLE: Oversleeping, extreme fatigue, or just staying up a few hours past your normal bedtime can cause dark circles to form under your eyes. REMEDIES a) Vitamin E Oil. b) Rose Water. Q7. What are the types of hair? Highlight the causes of dandruff and provide 02 remedies? (Pass) the four hair types are: 1. Curly. 2. Tight Curls. 3. Straight. 4. Wavy. Dry skin dandruff. This is a common type of dandruff. Oily skin dandruff. Just below the surface of your skin are glands that produce sebum, an oily substance that helps moisturize and protect your skin. REMEDIES a) Hair care. b) Dandruff shampoos. Q8. What are the Do’s and Don’ts of Personal hygiene and Grooming Hygiene? (Merit) PERSONAL HYGIENE DO Do - Always wash before coming in contact with food, removing contact lenses or treating wounds. Do - Use the right-hand wash. Do - Carry hand sanitizer.
• 21. DON’T Don't - Rush through it. Don't - Touch anything else. Don't - forget to supervise. GROOMING HYGIENE DO Clothes and Shoes Do ensure that your shoes are shined and cleaned. Your clothing should be neatly pressed. This seem obvious, but it’s important to point out: Clothing should be free of doors and stains. Hair Do pay a little extra attention to your hair. Make sure that it is neatly combed and brushed away from your face. Men may want to get a haircut a day or two before the interview. Women should wash and style their hair neatly, or wear it away from their face in a low ponytail or a casual updo, such as a chignon. Skin Care Do put your best face forward. Wash your face and use a gentle scrub to exfoliate skin before the interview. You may also wish to invest in a gentle chemical exfoliant, such as a liquid beta hydroxy acid (BHA) or alpha hydroxy acid (AHA) product. These types of exfoliants are not only excellent for flaky, dry skin, but they’re also great for those struggling with oily skin and blackheads. DON’T Clothes and Shoes Don’t wear clothes that are ill-fitting or shoes that are difficult to walk in. You want to concentrate on the interview, not on how uncomfortable you feel. Hair Don’t wear your hair wet to an interview — even if you tie it back. This may give the impression that you were in a hurry or didn’t take time to properly prepare. Skin Care Don’t use these products untested right before an interview. Try them in advance to make sure they don’t cause irritation or redness.
• 22. Q9. Why do you think it’s important to present yourself as a professional in an interview? (Distinction) One of the main reason’s professionalism is important for job candidates is that the first impression the hiring manager has of you affects the interview. If you dress professionally and present yourself well, he is more likely to see you as competent and capable of doing the job. I. Convey Self-Confidence Walking with good posture, greeting people with a friendly smile, saying thank you to the hiring manager and other basic traits of professionalism demonstrates confidence. Someone who acts professionally typically believes he has a right to be at the interview and deserves the job. II. Makes a Positive Impression We all form first impressions of the people we meet, and they can be lasting. Many of the cues that go into a first impression are nonverbal, and dress and grooming are key among them. In fact, that first 30 seconds can make or break your interview. III. Show Respect One of the easiest ways to get on the bad side of an interviewer is to disrespect him with unprofessional behaviour. Arriving late suggests you didn't think the interview was important enough for you to plan ahead and arrive early. IV. Don't Talk Too Much Avoid overtalking during a phone interview. Feeling nervous during aphone interview is normal, but giving long-winded responses can make you appear less confident if it seems as if you are trying too hard to come up with an answer. V. Listen Carefully listen to what the caller is saying and asking. The more you can effectively answer questions or concerns, the more suitable you'll appear as a candidate.
• 23. HOUSEKEEPING ASSESSMENT – TEST 2 (Each question carries ½ mark. Total marks 20) Student’s Name:RaghuRoy Batch Code: N1 Centre: Camac Guidelines:Studentsto attempt the below questions for getting PASS/ MERIT/ DISTINCTION 6. Write your responses in the space provided in/below the questions 7. Review your answers before submitting the Assignment A Fill in the blanks 1. A positive attitude is essential for teamwork. 2. Housekeeping is the backbone of the hotel. 3. Another name for a cupboard is cabinet _. 4. The Housekeeping department is an operational center. 5. The executive housekeeper is in-chargeof the Housekeeping department. 6. A cabana is a roomnear the swimmingpool. 7. A triplet is a roommeant for three persons. 8. The executive suite has a work station set up in the living room. 9. The housekeeping department section looks after Lost & Found guest property. 10.The room attendant is responsiblefor checking guestrooms. 11.The room attendant keeping all roomlinen and supplies on a _stock . 12. Indexcard and files are items placed in a Stationery Folder. 13. Floral design or floral art is the art of arranging flowers andfoliage. B Choose the correct alternative 1. This department is the backboneof the hotel. FrontOffice Housekeeping Write the correctchoice: Housekeeping 2. Housekeeping keeps strict control of which keys. Guest Room Keys Master Keys Write the correctchoice: Master Keys
• 24. 3. This person is responsiblefor cleaning guestrooms and bathrooms. Houseman Room Attendant Write the correctchoice: Room Attendant 4. Staff are constantly exposed to guests at close proximity and hence need to maintain a high level of Personalhygiene Premises hygiene Write the correct choice: Personalhygiene 5. An attribute that in difficult situations helps in diffusing the explosive moment. Attitude Tact and Diplomacy Write the correctchoice: Tact and Diplomacy 6. Another name for curtains. Upholstery Drapes Write the correctchoice: Drapes 7. This person is responsiblefor cleaning the public areas. Houseman Room Attendant Write the correctchoice: Houseman 8. This roomhas a balcony attached to it. Standard Room Lanai Room Write the correctchoice: Lanai Room 9. This roomhas multi-utility furniture. Studio room Twin Room Write the correctchoice: Studio room 10. This section of Housekeeping keeps controlof Master Keys. Horticulture Control Desk Write the correctchoice: Control Desk 11. This section of Housekeeping is responsiblefor providing cleanlinen. Linen room Laundry Write the correctchoice: Linen room 12. Beverages are kept in the . In-room safe Mini-bar Write the correctchoice: Mini bar
• 25. 13. This type of flower arrangementcan be used on a restauranttable. Horizontal Crescent Write the correctchoice: Horizontal C Answer in one sentence 1. What are the functions of Housekeeping? Ans. Housekeeping Is an Operational Departmentin A Hotel, Which Is Responsiblefor Cleanliness, Maintenance, Aesthetic Upkeep of Rooms, Public Area, Back Area and Surroundings. 2. Name the two additional services offered to a guestby Housekeeping? Ans. Additional Equipment in Guests’ Room and Valet or Laundry Service. 3. What does a room mean to a guest? Ans. A Guest Room Is A Bedroomin A Houseor Hotel for Visitors or Guests to Sleep In. 4. Who heads the Linen Room? Ans. Linen roomor laundry supervisor heads thelinen room. 5. What is ‘linen’? Ans. Linens AreFabric Household Goods Intended for Daily Use, Such as Bedding, Tablecloths and Towels. 6. Which sub-section of Housekeeping earns direct revenue? Ans. The Housekeeping Department Contributes Towards Earning Hotel Revenue by Keeping the Hotel Clean, Fulfilling Needs of The Customers and Keeping the Customer Satisfied with The Service. 7. Define ‘PenthouseSuite’? Ans. A Penthouseor A PenthouseApartment or Suite Is A Luxurious Flat or Set of Rooms at The Top of a Tall Building. 8. Define ‘Twin Room’? Ans. Twin Rooms HaveTwo Beds. Double Rooms HaveEither King/Queen Size Bed. Double Room Means, A Room Has Only One Bed ComfortableFor 2 Persons.
• 26. 9. What are the functions of the Horticulturesection? Ans. To IncreaseProduction and Productivity of Fruit Crops. To IncreaseProduction and Productivity of Vegetable Crops. To IncreaseProduction and Productivity of Spices Crops. To Establish Nurseries Both at Public & PrivateSector for Quality Planting Materials. 10. List 3 items of furniturekept in a hotel guestroom? Ans. Bed, Bedside Table and Chairs is three items of furniturekept in a hotel guest room. 11. List 3 guestroom amenities? Ans. Television, High Speed Wireless Internet and CD / DVD Player is three guest room amenities. 12. List 3-bathroomamenities? Ans. Small Shampoo, Conditioner, Body Lotion is three-bathroomamenities. 13.Generally, how many sheets are used to make a bed? Ans. Take Three Fresh Sheets And 04 Pillow Cover / Slips as Per the Bed Size. 14. Name any 3 types of flowerarrangements? Ans. Triangular Flowers, VerticalFlower Arrangement, HorizontalFlower Arrangementis three types of flower arrangements.
• 27. Personality Development – Written Assignment Guidelines: Students to attempt the below questions for getting PASS/ MERIT/ DISTINCTION LearnerName Raghu Roy Reference ID/BatchCode FIAT/KOL/20-21/636/N1 Course Title PersonalityDevelopmentAssignment AssessorName Rajarajeswari Sathiyamoorthy AssessmentArea Part 1-SelfDevelopment Part 2 –Effective CommunicationSkills Assignment Title Pass 1: Investigate factorswhichcontribute topersonality Development 2: UnderstandTime & explore methodsforitsmanagement& removingblocks 3: Investigate the developmentof leadershipskillsappropriatetospecificsituations... 4: Recognise InterPersonal Behaviour,itsaffectsonrelationshipswithothers. 5: Examine Communication,itstypes&itsimportance onour effectiveness. 6: Understandthe importance of projectingapositiveImage. Purpose/Aims  Analyse ownpersonalitytype.  Criticallyexamine arange of factors,whichcontribute to personality development.  What istime,itsvalue,how can itbe measured.  Identifywaystoovercome blockstoeffectivetime-management.(Realisethe importance of TIME MANAGEMENT ineverydaylife andrelate ittoself development.)  Define leadershipskillsneededforaspecificsituation.  Propose methodstodevelopownleadershipskills.  Identifyarange of methodsrequiredforanalysingeffective interrelationshipswith others.  Evaluate the mainstepsrequiredtodevelopanopenself personality.  Analyse barriersandweaknessestosuccessful communication  Produce evidence of effectiveverbal,nonverbal andwrittencommunication.  Explore howcharacterbuildingandmoralswill supportcareerdevelopment.  Demonstrate publicspeakingskills. I confirm that the work submitted for this assignment is my own. Learner name Reference id Raghu Roy FIAT/KOL/20-21/636 Date 19/08/2021 Batch code N1
• 28. 8. Write your responses in the space provided below the questions 9. Review your answers before submitting the Assignment 10. Also, each question indicates if it is PASS/ MERIT/ DISTINCTION TIMELINE: You can take upto One Week to submit the Assignments Ques1. Define Personality (PASS) Ans: The Webster’s Thesaurus states ‘personality’ to mean “make-up, disposition, nature, character” and “development” to mean “growth, expansion, progress, evolution, maturing……”. Personality is defined as the set of habitual behaviours, cognitions and emotional patterns that evolve from biological and environmental factors. While there is no generally agreed upon definition of personality, most theories focus on motivation and psychological interactions with one’s environment. Ques2. Define SWOT. How will you convert Weakness into Strength? (PASS) Ans: SWOT is an analysis framework which is used to evaluate or find the competitive stand of the company and make a plan accordingly. SWOT is an acronym for Strength, Weakness, Opportunity and Threat. It makes assessment of all internal and external factors along with current and future prospects. The analysis of individual personal growth can also be done using SWOT. The planning process has the power to convert weaknesses into strengths, the weakness analysed can be converted into a strength by identifying them and then making possible plans and actions for removing those weaknesses. For instance, one may have the weakness of getting anxious if he is unable to meet his deadline. This can be converted into a strength by breaking the work into smaller targets and accomplishing it in a predefines time. Ques 3. Which factor is important for development of one’s personality? Justify by giving Examples. (PASS) Ans: To shape a one’s personality, the environment plays an important role. Apart from that, genetics and life experiences also play an important role say instance parents, teachers and friends influence the development of person right from tender age. As example of personality development is: 1. Leadership – Leadership, a critical management skill, is the ability to motivate a group of people towards a common goal.
• 29. 2. Positive Attitude- Positive attitude helps to cope more easily with the daily affairs of life. It brings optimisms into your life, and makes is easier to avoid worry and negative thinking. 3. Empathic – In process of personality development person should apply empathy internally that means “put yourself into other person shoes and think accordingly” empathy help to make understand others very well with good long-term relationship. 4. Rationality - Rationality is the characteristic of any action, belief or desire that makes their choice a necessity. Ques 4. Define Perception, Emotional Intelligence and its impact in one’s Personal and Professional Life. (PASS) Ans: Perception of defines as individual. An individual’s perception about life and things will make you understand his attitude towards life in general. Perception is the kind of judgement and individual attributes to an object, subject or a situation. While emotional intelligence is a person’s ability to react to his emotions according to his intelligence. It actually helps a person to understand other’s emotions and attitude, which can help that person, read situations and react accordingly in professional life. Ques5. Why do you think Time has to be managed? (PASS) Ans: Time has to be managed because time never comes again and it never stop for us. Because time management is life management. We are playing multiple roles simultaneously parent, child, spouse, friend, professional and so on. Now each role needs slices of our time. So, we need to balance – which is not something we achieve once and then maintain forever. This balance is more like walking on a rope a constant struggle. It’s hard but the skill is achievable. Ques6. Talk about your daily Routine & make a DAILY HALF HOUR TIME LOG SHEET. (PASS) Ans: A daily routine is what tasks i follow daily. It can include the simplest of things like brushing your teeth, having breakfast and attending classes. A log sheet, in this case, would be a document or a list that contains details of what the person has done from the past half an hour. Here is a sample log sheet for the first half an hour of my days. 1 I woke up. 2 I brushed my teeth. 3 I washed my face. 4 I took a shower.
• 30. Ques 7. What are the Time wasters and how to overcome them? (PASS) Ans: Time wasters are social media like WhatsApp, Facebook, Instagram etc. watch television, video games. It is a said to watch TV only half an hour on a day not whole day. One should use it in limited time only for refreshing not for hours. Ques8.During your class Activity how you manage your time, What Sort of Typical barriers you face and how you overcome them. (PASS) Ans: During my class activities I short list the project makes perfect time table bring out important materials like pen, notebook and smartphone. My smartphone with good internet connection open zoom application joins the class and not talking with our friends and listen to the carefully. Ques9. Define Leadership. (PASS) Ans: Leadership is the ability of an individual or a group of individuals to influence and guide followers or other members of an organisation. Leadership captures the essentials of being able and prepared to inspire others. Effective leadership is based upon ideas both original and borrowed that are effectively communicated to others in a way that engages them enough to act as the leader wants them to act. Ques10.What are the 7 functions of Leadership? (PASS) Ans: Seven functional of leadership are: 1- Priority on needs. 2- Motivation. 3- Organizing. 4- Flexible leadership role. 5- Controlling. 6- Guidance. 7- Result oriented. Ques11.What are the qualities of Leadership? (PASS) Ans: Qualities of leadership are: 1- Integrity. 2- Communication. 3- Empathy.
• 31. 4- Ability of delegate. 5- Self – awareness. 6- Gratitude. 7- Influence. 8- Learning agility. Ques 12. Why is leadership important? State the 5 reasons which make leadership important. (PASS) Ans. The team leaders are essential to executing your vision for your business and setting the tone for your staff. Leaders offer guidance to all members of the team to ensure they are fulfilling their roles. Effective team leaders ensure that team morale remains high and that workers are motivated to perform well. Five important leadership are: 1 – Providing guidance to staff. 2 – Promoting essential values. 3 – Take a good decision. 4 – Building team morale. 5 – Fostering and atmosphere of creativity. Ques13.What do you understand by open Self Personality? (PASS) Ans: When a person knows one’s own personality and is share ideas, thought, feeling and value of person. Someone who has no problem being social and communicating self-disclosure. And extroverted personality that called as an open self-personality. Ques 14. Explain the Four Self Johari’s window. (PASS) Ans: The method of conveying and accepting feedback is interpreted in this model. A Johari is represented as a common window with four panes. Two of these panes represent self and the other two represent part unknown to self but to others. 1- Open self: - Information about yourself that you and others know. 2- Blind self: - Information you don’t know but others know about you. 3- Hidden self: - Information you know about yourself but other don’t. 4- Unknown self: - Information about yourself that neither you or others know. Ques15.Define the Term Transactional Analysis (PASS) Ans: A systemof popular psychology based on the idea that one’s behaviour and social relationships reflect and interchange between parental (critical and nurturing), adult (rational) and childlike (intuitive and dependent) aspects of personality established early in life. PAC P- Parent Ego State: - Behaviours, thoughts and feelings copied from parents or parent figures. A- Adult Ego State. Behaviours, thoughts and feelings which are direct responses to the here and now. C- Child Ego State. Behaviours, thoughts and feelings replayed from childhood.
• 32. Ques16.Define Four Life Stroke Position and its impact while Working in Team. (PASS) Ans: The four life stoke position are as follows. 1- I am ok, you are ok. 2- I am ok, you are not ok. 3- I am not ok, you are ok. 4- I am not ok, you are not ok. While working in a team, these four positions can be highly important because if a person is not satisfied, like that from groups 2, 3 and 4, it can impact a job and that can be detrimental for a team. If there are more people from the group 1, a job can be completed more effectively and as per desired. Ques:1. Why is the open self-personality important? How do you become an open self-personality? (MERIT) Ans: Open self is important because it empowers you to confidently have trust and faith in your capabilities and abilities to handle any situation, see and opportunity and challenge around every corner, progress and grow with the times, mature into a strong person, reliable, responsible, dependable and self-assured. Become and open self-personality – 1: - Be honest 2: - Don’t wall off important aspects of yourself. 3: - Let people know what you think. 4: - Practice self-disclosure more often. 5: - Let yourself be vulnerable. Ques2: Name one external and internal motivational factor which motivates you towards achieving your goal. Justify your answer. (MERIT) Ans: motivation is a highly agreeable quality. we can compare motivation to fuel. As fuel gives energy to a rocket to move through space to its destinations in deep space, similarly, motivation gives mental and physical energy to people to reach their goals. Success in any field is impossible without motivation. a. Internal motivation: - the force that leadsyouto achieve agoal because of personal satisfactionordesire.Suchas - Participatinginacompetition:- Participatinginacompetitioninternallymotivatesme asitbringsoutthe bestinme and alsomakesme feel happyinternally. b. External motivation: - the drivingforce thattriggersyouin achievingyourgoal.Suchas - A simple smile andencouragement: - A simple smileandencouragementfrommyparents,eldersandteachers externallymotivatesme toachieve mygoal andgive mybest.
• 33. Ques 3: List any 3 positive emotions and 3 negative emotions. How can you creatively use each to become more emotionally intelligent? (MERIT) Ans: Three positive emotions are: - 1- Peaceful. 2- Loving. 3- joyful. Three negative emotions are: - 1- Anger. 2- Sadness. 3- Hopelessness. The positive emotions are Peaceful, Loving and Joyful. On the other hand, the negative emotions are Anger, Sadness and Hopelessness. Positive emotions can add happiness to one’s mind. The negative emotions help to minimize the distractions in case of any acute situation. Ques: -4 What are the applications and results of motivation? (MERIT) Ans: Everyone needs motivation in life because it never fails to attain success and confidence. In fact, motivations are widely used therefore it should operate for successful operations and later do it for future growth. It has been used in several places such as school, universities, hospitals and other social welfare activities. Ques: 5 List any three persons in your life who are most empathy oriented towards you. State what is it that they do for you that makes you like them. (MERIT) Ans: Three persons in my life are 1st FATHER 2ND MOTHER 3RD FRIEND Because they always help and motivate to me, encourage in every time and teach me and make me happy all the time. Ques:6 How will you improve your time-management? State 5 areas in which you commit to improve. (MERIT) Ans: I improve my time-management by: a. Prioritizing. b. Setting goals, achieving goals. c. Doing it now. d. Organising my time. e. Breaking down task.
• 34. f. Using time management grid. g. Use wasted time. Five areas in which I commit to improve are: 1. Prioritizing allow you to focus on what is important. 2. Good decision-making skills is the foundation for time management. 3. Waste less time, never waste time, always utilise your time. 4. Learn to plan efficiently. 5. Ability to beat procrastination and laziness is among the most important time management skills to learn. Ques:7 What are the blocks to efficient time management? How will you overcome them? (MERIT) Ans: Following are the blocks to efficient time management: 1. Interruptions. 2. Procrastination. 3. Mobile phone, internet and social media. 4. Television. 5. Inability to say no. 6. Unexpected visitors. I can overcome them by: 1. Prioritize. 2. Schedule phone calls with end times when possible. 3. Set goals, achieve goals. 4. Using time management grid. 5. Do it now. 6. Avoid watching late shows as this will delay the day schedule. Ques 8. Which leadership function do you think is most important and justify your choice? (MERIT) Ans: The main function of leadership is responsibilities which a leader performs these are: 1. Guide the team in technical work. 2. Clear understanding of individual responsibilities to their co-workers. 3. Rational, Optimistic, Bold. 4. Align teams to the strategy. 5. Demonstrate that others learn throw their work. 6. Link between management and workers. 7. Direction and motivation. 8. Coordination with the team. 9. Communicate the end result in an understandable way. 10. Result oriented. 11. Provide a clear vision. 12. Controlling. All above the points are most important functions for leadership as a leader.
• 35. Ques:9. What are the 10 steps of goal setting and achievement? (MERIT) Ans: Ten steps of goal setting and achievement are: 1. Belief: The first step to goal setting is to have absolute belief and faith in the process. If you don’t believe you can absolutely transform your life and get what you want. 2. Purpose: Knowing why you want to achieve your goals is powerful. Identifying the purpose of your goal helps you instantly recognize why you want that particular goal and whether it’s worth working toward. 3. Visualize: What you want. Think of what you deeply desire in your life or where you want your company to be a year from now. Learn, emotional, personal, financial, social and spiritual need to be addressed? The clearer you are with each of these dimensions will bring your vision into sharp focus. 4. Get it down: Writing down your goals is key to success. By writing down your goals, you become a creator. 5. No time like the present: To show how committed you are to your goals; think of something you can do right now that will get you moving toward fulfilling your goals. 6. Accountability: To push through when things get tough, you have to hold yourself accountable unless you bring in outside help like a coach who provides it for you. 7. Plan of action: Being really clear about what you want, knowing your purpose, writing your goals down, committing, to them and staying focused gives you the power of clarity to write down a list of action steps. 8. Commit: This might sound obvious to you but it’s a step that has disastrous consequences when it’s taken lightly. Without strong commitment you aren’t likely to follow through. 9. Stay focused: By focusing on your goals, you manifest. You may not know how you’ll reach your goals but when you make a daily practice of focus, they become easier to reach. 10. Review: Make it part of your day to review your goals and take action. This keeps your goals alive and top of mind. Ques10.What are the patterns of communication? Give example for each. (MERIT) Ans: Two patterns of communications are: 1. Horizontal communication. 2. Vertical communication. 1. Horizontal communication: - Between the department managers, or the employees, between the top managements. 2. Vertical communication: - From top to bottom or bottom to top, ex: top management to department managers, department managers to supervisors, supervisors to employees and so on, bottom to top means employees to supervisors, supervisors to department managers and department managers to top management.
• 36. Ques:11. What are Ego states? Which Ego state do you operate most often? (MERIT) Ans: Ego states are a consistent pattern of thinking, feeling and behaviour. Berne’s tripartite model is an explanation of three main events that happen to all of us- childhood, the development of rational, logical thinking and exposure to parental or significant others influence. Each and every human being behaving in different ego states depending upon moment and person. PAC P-Parent ego state. A- Adult ego state. C- Child ego state. Ego state which I operate most is – Adult ego state. a. With my grandparents I am in adult ego state. b. With my senior I behave in adult ego state. c. When I am with my family and friends, I’m in adult ego state. Ques12.List any 4 areas where you would like to be more persistent? How will you do it? (MERIT) Ans: four areas in which I want to be more persistent are: 1. Compassion. 2. Trust. 3. Modest. 4. Generosity. I will do it by 1. Compassion: By being helpful and empathic with everyone, I will become more compassion. 2. Trust: I will show my trust on others. 3. Modest: I will not show others what I am but let them know about me themselves. 4. Generosity: I will start to think more and increase interaction with people as it will show how generous I am. Ques1.Does your "personality" need improvement? Why? (DISTINCTION) Ans: Yes, we need personality improvement, my personality need improvement because when it comes to polishing your skills and improving the possibilities are endless. If you make good use of the resources, you can learn new skills and develop new ones, that is why I want to improve my personality because I want to be best version of myself. I want to develop a warmer personality by making good connections with others, learning new things.
• 37. Ques2.List 5 areas in which you hold negative attitudes. How can you change these to positive attitudes? (DISTINCTION) Ans: I possess negative attitudes in the below five areas and also have listed out the respective ways which I follow to change them into positive ones. 1. Lack of interest in studies: Pay proper attention while teachers take class. 2. Overeating (Eat huge amount of oily and deep-fried foods): Do regular exercise. 3. Saying lies: Control mind and practice saying truth always in each situation. 4. Emotional (Get short tempered quickly): Perform meditation. 5. Playing mobile games: Divert my mind and spend time in outdoor games. Ques3.How can you motivate people? Give example. (DISTINCTION) Ans: - I can motivate people by telling them to: a. Invest. b. Teach. c. Define. d. Do favours in advance. e. Communicate. Example. a. Invest: Your time in your team. Find out what your people’s goals, values, aspirations, and futures are all about. b. Teach: Your people how to win. Work to align what you expect with what others want and care about. c. Define: How each person fits within the group. This will create a stronger sense of role identity, promote team synergy and camaraderie and increase accountability. d. Do favours in advance: Helping others inevitably promotes a reciprocal relationship. When you are in need, you will have others willing to help. e. Communicate: To others as they wish to be communicated to it’s simple: if we want to motivate others toward a greater initiative or sense of accountability, them reach out to each person in the way he or she best understands. Ques4.What are the applications of Emotional Intelligence? Give examples explaining this application? (DISTINCTION) Ans: Emotional intelligence is the capacity to be aware of express one’s emotion and to handle interpersonal relationships judiciously and empathetically. Example: - 1. Improve communication: Build better work relationships. Improve decision making. Reduce negative effects of stress.
• 38. 2. Gratitude: The most effective way to cultivate positivity in your organisation is to acknowledge and reward the behaviours you want. Ques5 What are the blocks to efficient time management? How will "YOU" overcome them? (DISTINCTION) Ans. Following are the blocks to efficient time management: 1. Interruptions. 2. Procrastination. 3. Mobile phone, internet and social media. 4. Television. 5. Inability to say no. 6. Unexpected visitors. I can overcome them by: 1. Prioritize. 2. Schedule phone calls with end times when possible. 3. Set goals, achieve goals. 4. Using time management grid. 5. Do it now. 6. Avoid watching late shows as this will delay the day schedule. Ques 6. What are the three factors essential for leadership to function effectively? (DISTINCTION) Ans. The three leadership essential factors are: 1. Grow relationships: (a) Take the initiative to clarify misunderstandings and repair damaged relationships. (b) See people as individuals rather than resources. 2. Set clear direction: (a) Eliminate low payoff efforts. (b) Deploy the right people to the best opportunities. 3. Establish trust and demonstrate integrity: (a) Do what you say you will do. (b) Safeguard sensitive information.
• 39. Ques7.What are the barriers you faced while improving your communication? What will you do to overcome them? (DISTINCTION) Ans. Barriers that I face are: a. The use of jargon. b. Language differences and the difficulty in understanding unfamiliar accents. c. Cultural differences. d. Lack of attention, interest. e. Non-verbal communication. I overcome I do is: a. The use of jargon - Practice, read books. b. Language differences and the difficulty in understanding unfamiliar accents – Try to adapt to the situation and learn language as soon as possible. c. Cultural differences – Knowing about different cultures, their traditions and interaction will help me overcome this problem. d. Lack of attention, interest – Choose interesting topic. e. Non-verbal communication – Learn more about non-verbal cues, gestures, posture and general body language can make communication more effective and avoid phone calls, text messages and other communication methods that rely on technology are often less effective than face to face communication. Ques8. Explain the ladder of inference with an example. (DISTINCTION) Ans. Ladder of inference are: Starting at bottom of the ladder 1. Reality and facts. 2. Selected reality. 3. Interpreted reality. 4. Assumptions. 5. Conclusions. 6. Beliefs. 7.Actions. 1. Reality and facts: There are reality and facts all around you and the first step in the ladder of inference is to observe that information. Example: Employee shows up 20 minutes late, looking frazzled and frustrated and stops by to thank the receptionist for taking his call. 2. Selected reality: Here’s the thing though it’s not often that we use all available, selected reality to make decisions. Example: Employee shows up 20 minutes late.
• 40. 3. Interpreted reality: Next up, we assign meaning to that information based on our own past experiences, biases and beliefs. Example: Struggled with a previous employee who had no respect for schedules or timelines and was really difficult to work with. 4. Assumptions: When we assign meaning to that data that equips us to make assumptions-to Ignore all of the other realities and facts and jump to conclusions about what’s happening. Example: Current employee was late because he also doesn’t take schedules seriously. 5. Conclusions: From there, we transform our own assumptions into firm conclusions – again, without considering all of the facts and realities we could’ve been presented with at the very beginning. Example: Currents employee needs to be reprimanded and reminded that they must show up to work on time. Otherwise, this will snowball into an even larger problem. 6. Beliefs: Here’s where things can really become problematic, based on those conclusions we drew, we adopt beliefs about the situations. We then use those beliefs and experiences to shape future judgments about similar scenarios. Example: Any employee who shows up late has no regard for schedules and authorities and needs to be dealt with accordingly. 7. Actions: With all of that in mind, we take action. But again, we are operation based on our own assumption rather than fact. Example: Issues a strong warning about the importance of timelines. Ques 9. Which of the five-team life-cycle stages occur after storming? (DISTINCTION) Ans. The five stages that may occur after this storming are: 1. Conflict. 2. Competition. 3. Decrease in team performance. 4. Confusion on goal attainment. 5. Delay in chasing deadline. Ques10.What Barriers did you face during your Project work? How can it be translated to your Desired Job? (DISTINCTION) Ans.
• 41. Ques11.How your Inter personal skills will help you to achieve your goal? (DISTINCTION) Ans. (a) With good interpersonal skills I will be able to work well in a team or group and with other people more generally. I will able to communicate effectively with others, whether family, friends and teachers. Interpersonal skills are therefore vital in all areas of life at work, in education and socially. (b) This skill which I need is full of information and practical advice that I can use to improve and develop my interpersonal skills. (c) Through awareness of how I interact with others and with practice, I can improve my interpersonal skills. Ques12.What sort of moral values you are lacking and how you can develop the same? (DISTINCTION) Ans. The moral values which I am lacking are: 1. Accountability: Youth is that stage of life, where most of us makes some sort of mistake. But rarely somebody has the courage to accept his / her fault. So, I will be accountable accept my mistakes. 2. Patience: Life, nowadays, is moving at such a pace that the youth is becoming more and more impatient. Desires are increasing at an alarming rate so I will work hard to get them because it also requires immense patience.
• 42. Hospitality – 1 Assignment Learner’s Name Raghu Roy, FIAT/KOL/20-21/636, N1 CAMAC CourseTitle Hospitality-1 Assessor’s Name Sandeep Bhogal InternalVerifier Name Unit Number and Title Unit 7 Hospitality – Room Management AssignmentTitle Hospitality-1 Outcome Number(s) and Statement(s) Unit – 7 LO1 : Explore the growth of the hotel industry LO2: Examine the effectiveness of frontoffice services LO3: Investigatethe role of housekeeping LO4: Use Fidelio softwarefor Hotel Room Management Date Set 06/09/2021 Hand in Date 06/09/2021 Learner Declaration I confirmthat the work submitted for this assignmentis my own. Learner’s Name Raghu Roy Date 06/09/2021 Instruction Your assignmentwill not be accepted if it does not contain the list of source details of the text material referred to and the details of the people contacted in accomplishing this projectand the tasks attached. Introduction Purpose/Aims  Explain the growth of the hotel industry worldwide  Compare the facilities of different types of hotels in India  Analysethe rangeof services provided by the frontoffice to meet guest expectations, using appropriateterminology  Explain the importance of the role of housekeeping  Compare a rangeof amenities supplied for different types of guests  Demonstratethe reservation process through correct use ofFidelio
• 43. Guidelines:Studentsto attempt the below questions for getting PASS/ MERIT/ DISTINCTION 11.Write your responses in the space provided below the questions 12.Review your answers before submitting the Assignment TIMELINE: You can take upto One week to submit the Assignments Ques 1. Select two renowned chains of hotels (one domestic & one International) and trace its history right fromthe time of its inception. Also comparethe facilities offered by the hotel chains. Write your findings below. (PASS) Ans. Domestic chain: Domestic chain is Indian origin like Taj, ITC etc. International chain: International chain is foreign hotels which are working within our country. Like Hilton, Holiday Inn, Le Meridien etc. 1. Domestic chain is Indian origin. ITC HOTEL Industry Hospitality Founded 1975; 46 years ago Headquarters Kolkata, India Number of locations 70+ Area served India Key people Sanjiv Puri Owner ITC Limited Website www.itchotels.com  Evaluate the benefits of technology to the hotel, staff, and guestswho come into contact with the front office. Backgroun d or Scenario You have been selected as a Front Office Assistantof a 5 star Hotel. As part of your six months Probation you will undergo on the job exposure in Accommodation Operations & handle various situations which are typical to Hotel operations. On successfulcompletion of this period you will be deputed as a Front Office Supervisor with independent responsibilities. Keeping this in mind you should take a lot of initiative & approach your assignments in an individualistic & creative manner.
• 44. ITC Hotels is India's third largest hotel chain with over 100 hotels. It is based in the Hotels Division Headquarters at Kolkata, West Bengal. It is part of the ITC Limited group of companies. ITC Hotels is regularly voted amongst the best employers in Asia in the hospitality sector. ITC luxury collection, which has 14 hotels, Welcome Hotels Fortune Hotels, which has 54 hotels with 4,446 rooms in 41 cities across India. ITC Rama International, Aurangabad, ITC Grand Bharat, Gurugram ,ITC Maurya, New Delhi ,ITC Grand Chola, Chennai,ITC Maratha, Mumbai,ITC Grand Central, Mumbai,ITC Sonar, Kolkata,ITC Royal Bengal, Kolkata,ITC Fortune Park BBD, Lucknow,ITC Mughal, Agra,ITC Narmada, Ahmedabad (Opening in 2022),ITC Gardenia, Bengaluru,ITC Windsor, Bengaluru,ITC Kakatiya, Hyderabad,ITC Kohenur, Hyderabad,ITC Rajputana, Jaipur,ITC Welcomhotel, Jodhpur,ITC Grand Goa Resort and Spa, Goa (Previously, Park Hyatt Goa, before acquisition,ITC Hotel Colombo, Sri Lanka (Opening in 2022). Facilities: - 1. Bed Type: King Bed. 2. VIEW: Garden View. 3. Air Conditioning. 4. Electric Kettle. 5. Iron/Ironing Board. 6. 24-hour Room Service. 7. Mineral Water. 8. Laundry Service. 9. In-room Dining. 10. Bathroom. 11. Smoking Room. 12. 24-hour Housekeeping. 13. Charging Points. 14. Reading Lamp. 15. Telephone. 16. Pillow Menu. 17. Closet. 18. Minibar. 19. Mirror. 20. Chair. 21. Cribs. 22. DVD Player. 23. TV. 24. Bathtub. 25. Shaving Mirror. 26. Hairdryer. 27. Towels. 28. Shower. 29. Slippers. 30. Bathrobes. 31. Toiletries. 32. Western Toilet Seat.
• 45. 33. Bathroom Phone. 34. Dustbins. 35. Toilet Paper. 36. Hot & Cold Water. 37. Shoe Shine. 38. Sound Proofing. 39. Newspaper. 2.Internationalchain is foreign hotels which are working within our country. LE MERIDIEN Type Subsidiary Industry Hospitality Founded 1972; 49 years ago Founder Air France Headquarters Bethesda, Maryland, United States Number of locations 111 (October 2020) Area served Worldwide Parent Marriott International Website le-meridien.marriott.com Le Meridien is an upper-upscale, design-focused international hotel brand with a European perspective. Originally founded by Air France in 1972 and later based in the United Kingdom, Marriott now owns the chain. The chain's hotels offered accommodation for Air France flight crews in major hub cities, and the airline promoted the chain and handled reservations for it. The first Meridien Hotels property was a 1,000-room hotel in the heart of Paris, the Hotel Meridien Paris, today known as Le Méridien Etoile. The chain grew to 10 hotels in Europe and Africa within two years and had 21 hotels spanning the globe within six years. Facilities: - 1. Bed Type: King Bed. 2. VIEW: City View. 3. Work Desk. 4. Cribs. 5. Bathtub. 6. Air Conditioning. 7. Heater. 8. Wi-Fi. 9. Electric Kettle. 10. Iron/Ironing Board. 11. Room Service. 12. In-room Dining. 13. Bathroom. 14. Mineral Water - additional charge. 15. Daily Housekeeping. 16. Laundry Service.
• 46. 17. Charging Points. 18. Reading Lamp. 19. Telephone. 20. Pillow Menu. 21. Living Area. 22. Seating Area. 23. Mirror. 24. Hangers. 25. Chair. 26. Intercom. 27. Centre Table. 28. Blackout Curtains. 29. Dining Table. 30. Wooden Floors. 31. Minibar. 32. Sofa. 33. Pillows. 34. Woollen Blanket. 35. Cookies - additional charge. 36. Assorted Chocolates - additional charge. 37. Champagne - additional charge. 38. Drinks - additional charge. 39. Fruit Basket - additional charge. 40. Cake - additional charge. 41. Sparkling Wine - additional charge. 42. Cookie Platter. 43. Electronic Safe. 44. Safety. 45. Smoke Alarm. 46. TV. 47. Glasses. 48. Shaving Mirror. 49. Hairdryer. 50. Dental Kit. 51. Towels. 52. Shower. 53. Shower Cap. 54. Slippers. 55. Bathrobes. 56. Weighing Scale. 57. Toiletries. 58. Western Toilet Seat. 59. Shower Cubicle. 60. Bathroom Phone. 61. Dustbins. 62. Toilet Paper.
• 47. 63. Hot & Cold Water. 64. Sewing Kit. 65. Alarm Clock. compare the facilities offered by the hotel chains above mentioned between national and international hotel. Ques2. Explain how the Housekeeping department contributes towards earning hotel revenue. Write your findings below. The findings should not exceed 10-15 sentences. Also, describea standard roomin a hotel, exhibiting the basic amenities and facilities provided. (PASS) Ans. Housekeeping means performing all the duties towards cleaning, maintaining orderliness and running a house or a business property. In case of hotels, the housekeeping duties involve maintaining the hotel to the best possible state in terms of cleanliness and keeping it at highly desirable ambience. A hotel survives on the sale of room, food, beverages and other minor services such as the laundry, health club and spa. The housekeeping department is one the major departments in any hospitality industry. None would like to visit a place which not clean and well maintained. Everyone wishes to stay in a clean and pure ambience and here comes the housekeeping department. Provide housekeepers with the right tools and equipment. The right cleaning tools, like microfiber towels and mops, can improve cleanliness by not leaving lint behind. If the room is well maintained and keeping the hotel clean and fulfilling needs of the customers and keeping the customer satisfied with the service. It automatically increases the aesthetical appeal of the environment and hence helps in earning revenues. A standard room comes in the category of the hotel’s cheapest room. It is a type of single room, which has a king-size bed, or as two beds — this room is decorated with two queen-size beds. The basic amenities and facilities provideare: - 1. Amenities i. Basic Toiletries. ii. Internet/WIFI. iii. City Guide. iv. Tea/Coffee Making Machine. v. Emergency/Exit Plans. vi. Safe. vii. Laundry. viii. Do Not Disturb Sign. ix. Stationery. x. Towels. 2.Facilities i. 24 Hour security. ii. Poolside bar. iii. Spa. iv. Public computer.
• 48. v. Semi open & outdoor restaurant. vi. Disable rooms & Interconnecting rooms. vii. Car parking. viii. Swimming pool/ Jacuzzi. Ques 3. You haveprepared a layout of a standard roomas per the current scenario of the hotel industry. After analysing the guest supplies, amenities, décor and cleaning standards, design a standard roomfor future. (You can describethe layoutin a few lines) Explain as to how the hotel with updated roomfacilities can create a niche in the industry. (DISTINCTION) OR Answer the Questionbelow Design a brochurewith specially designed packages to up-sell a hotel in the off-season. Explain how the various packages willbe successfulin bringing business during the off-season. (DISTINCTION) Ans. BROCHURESPECIALLY DESIGNED PACKAGES (OFF-SEASON) A. Free pick up and drop facilities at off season from station/airport to hotel. B. Free passes to the nearest resort for two in week days. C. 50% off on dining's. D. 30% payback at guarantee booking of a double occupancy booking. E. Pay for 3 nights and get one-night free stay at hotel. F. Laundry service free. G. Some of the offers. H. 20% off in enrich saloon for stay of 2 nights in hotel. I. 50% offer on breakfast, lunch or dinner. This is the sure short way to start. Pull out your existing database of guests and look for those who frequently visit your hotel who can be valuable to your business during the off-season months. Also, look for guests who stay more often in your property compared to other hotels. If you find any, then contact them through mails or social media and offer them deals during the off-season months. Make sure your deals are for a limited period and ask the guests to avail them or refer someone who would benefit out of the deals. Remember that your repeat customers are the best source of additional sales at any given time in your business. Current Customers. Keep in touch with past and regular customers and engage them with a reward programmed. 1. Promote with Local Businesses. 2. Type of Customer. 3. Promote on Social Media. 4. Discounts. 5. Special Packages. 6. Local events. 7. Keep up the Content. All are this providing in off-season to increase revenue of our company. I made this Brochure design for off-season, in all above points are to increase revenue and attracting customers towards our company.
• 49. Hospitality 2 - Assignments Learner Declaration I confirm that the work submitted for this assignment is my own. Learner Name Raghu Roy Date 19/10/2021 Instruction Your assignment will not be accepted if it does not contain the list of source details of the text material referred to and the details of the people contacted in accomplishing this project and the tasks attached. Purpose/Aims  Exhibit the ability to organize and explain how different types of outlets meet the needs of different guests  Demonstrate a range of operational skills for specific activities  Compare the components of different types of meals.  Devise a classical menu  Consider and explain methods of cooking different types of food.  Explain the importance of health and safety procedures for flight catering  Produce a flow chart for a flight kitchen, explaining the meal planning process.  Exhibit knowledge on preparation and serving beverages to an accepted standard Learner’s Name Raghu Roy Course Title hospitality 2 Assessor’s Name Sandeep Bhogal Internal Verifier Name Unit Number and Title Unit 8, Hospitality – Food And Beverage Operations Assignment Title Preparation and service of beverages. Outcome Number(s) and Statement(s) Unit 8: LO1- Know how to provide effective food and beverage operations LO2- Explore and define a range of menu courses , types and service LO3- Investigate the provision of food and catering for flight kitchen operations LO4 - Demonstrate the techniques for the preparation and service of beverages Date Set 19/10/2021 Hand In Date 19/10/2021
• 50. Guidelines: Students to attempt the below questions for getting PASS/ MERIT/ DISTINCTION 13.Write your responses in the space provided below the questions 14.Review your answers before submitting the Assignment TIMELINE: You can take upto One week to submit the Assignments Question 1. With the help of a comparison chart and pictures exhibit how different outlets (any 2outlets) meet the needs of different types of guests. Present your findings in a documentnotexceeding 10-15sentences.Youcan getthe requiredinformation online. (PASS) Ans: BAR A bar, also known as a saloon or a tavern or sometimes as a pub or club, is a retail business establishmentthatserves alcoholic beverages, such as beer, wine, liquor, cocktails, and other beverages such as mineral water and soft drinks. Bars often also sell snack foods, such as potato chips or peanuts, for consumption on their premises.Sometypes of bars,suchaspubs,mayalso servefood froma restaurantmenu. MENU Wide menu of soft drinks, alcoholic beverages, and light snacks. AMBIENCE Informal, relaxed atmosphere, energetic music, colorful flashy lights. SERVICE Push-low seating, speedy service of cocktails, mocktails, and snacks.
• 51. COFFEE SHOP A coffeehouse, coffee shop, or café is an establishment that primarily serves coffee of various types, e.g. espresso, latte, and cappuccino.Somecoffeehousesmay servecold drinks,such as iced coffee, iced tea, and other non-caffeinated beverages. A coffeehouse may also serve food, such as light snacks, sandwiches, muffins, fruit, or pastries. Coffeehouses range from owner-operated small businesses to large multinational corporations. MENU Short menu with hot and cold beverages, snacks, and light meals. AMBIENCE Informal ambience with light music and moderate lighting. SERVICE Quick and mid-priced service for high customer turnover.
• 52. Question2. Preparea three coursetable d’hôte menu card (lunch/dinner) based on the classicalmenu sequence and with brief descriptions of the components and method of cooking which go into the making of these dishes. Write the samein the space below. (PASS) Ans: TABLED’HOTE STARTER FISH CUTLET WITH SOUCE MAIN COURSEMUTTON MASALA WITH PLAIN RICE 1.FISH CUTLET a. Methodof fishcutlet for the fish: 1 small piece ginger, 2 green chilies, 3 cloves garlic 3-4 raw as fillets For the base: 100 gm bread crumbs 1 egg 2 garlic cloves 1 small piece ginger 1 chili A few leaves of mint Salt, to taste 1 tsp turmeric 1 tsp red chili powder 1 tsp saunf 4-5 peppercorns 1 bread slice 1 tsp oil Water, a dash Juice of 1/2 lemon 1 potato, boiled and mashed 2 Tbsp flour, to coat Oil, to pan fry Mint leaves, to garnish ingredients of fish cutlet. 2.PLAIN RICE a. Method of fried rice: Bring 1 1/2 cups water to a boil in a medium saucepan. Reduceheat to a simmer, cover, and cook untilrice is tender and has absorbed all the liquid, 16 to 18 minutes (check only toward the end of cooking time). Remove from heat and let steam, covered, for 10 minutes. 3. MUTTON MASALA a. Methodof mutton masala : INGREDIENTS - 500 gms mutton pieces/meat cut and washed well , 3 tbsp edible oil , 3 medium sized onions finely sliced , 1 tbsp ginger garlic paste , salt to taste , 1 tbsp red chili powder , ¼ tsp turmeric powder , 1 tbsp coriander seeds powder , ½ tsp cumin seeds powder , 2 tomatoes finely chopped , 1 cup yogurt/curd , 2 tbsp chopped coriander leaves , 1 tsp mutton masala powder , ½ tsp garammasala powder. Question 3. With the help of a flow chart, detail the sequence of events that take place in a flight kitchen prior to uplifting of meals for a flight. (You can also write the steps in a numbered sequence). Analysethe importance of various health and safety standards which arestrictly followed during the process. Shareyour findings below - not exceeding 10- 15 sentences. (PASS)
• 53. Ans: 1. Flow chart of a flight kitchen Flow chart of a flight kitchen Food Reception Cold StorageDry StorageFood Preparation including thawing Hot kitchen Blast Chillers Chilled StorageHot Kitchen Assembly Tray Assembly Chilled Storage Hot Kitchen Assembly Tray Assembly Chilled Storage Dispatch Loading Aircraft Flow Chartof a flight kitchen The Schedule of Meal plan in flight Hot Breakfast: Between 6.30amto 10.amHot Snack: Between 10:00am To 12 pm Hot Lunch: Between 12:pm to 2: 30.pm HotTea: Between 3:00am To 7:00pm HotDinner: Between 7:00pm To 10:30pm. Flight KitchenOperation 1. Flight kitchen production is a typical form of mass catering, but has some unique features distinct fromfood preparation in restaurants and hotels. 2. The time difference between food production in the flight kitchen and finally serving it on board an aircraft with limited kitchen facilities makes flight catering a high-risk food preparation operation. 3. The complexity of the production procedures in the flight kitchen also increases with type of food preparation. 4. Major factors affecting the hygienic quality of the food are the sizeof the operation, the complexity of the in-flight service, the number of airlines catered for, the number of flights serviced during the day and the duration - of the flights to be served. Question 4. Demonstrateyour knowledgeof the service standards for any one alcoholic beverage and one non- alcoholic beverageby mentioning the name of the correctglass warein which it should be served and writing down stepwise the rightmethod of serving these beverages along with accompaniments and garnishes. (PASS) Ans: 1. ALCOHOLIC BEVERAGES WHISKY
• 54. Introduction to Whisky is a type of distilled alcoholic beveragemade form fermented grain mash. Differentgrains are used for different varieties, including barley, malted barley, rye, malted rye, wheat and maize(cork). Whisky is aged in wooden casks, madegenerally of white oak, accepted that in the United States corn whisky need not be aged. Whisky is a strictly regulated spirit worldwidewith many competing denominations of origin and many classes and types. The typical unifying characteristics of the different classes and type are the fermentation of grains, distillation, and aging in word. Indian whisky is an exception, wheregrain fermentation is not a requirement and the mostcommon basis is fermented molasses. The requirement for aging in wood is also not entirely Universal. Popular brands in whisky, American whisky, Canadian whisky, English whisky, Finnish whisky, German whisky, Indian whisky, Irish whisky, Japanesewhisky, scotch whisky, Thaiwhisky, welsh whisky. GLASS WEARS USED TO SERVE WHISKY On the rocks (only with ice) with club soda and ice neat Accompaniments with seafood dishes such as scallops go well with sweet, light, vanilla- tinged malts matured in bourbon casks. In general, smoky whiskies such as Islay malts go well with fish, and are often drank with oysters. Sushican be paired with a variety of whiskies, butwhisky magazine found tarlike came out on top in testing. Ardbeg is also recommended, due to its salty, briny quality. 2. NON-ALCOHOLIC SOFTDRINKS A soft drink is a drink that typically contains carbonated water, a sweetener, and a natural or artificial flavoring. The sweetener may be sugar, high-fructose corn syrup, fruitjuice, sugar substitutes, or some combination of these. Soft drinks may also contain caffeine, colorings, preservatives, and other ingredients. Soft drinks arecalled "soft" in contrastto "hard drinks". Smallamounts of alcohol may be present in a softdrink, but the alcohol content must be less than 0.5% of the total volume if the drink is to be considered non-alcoholic. Fruit juice, tea, and other such non-alcoholic beverages are technically soft drinks by this definition but arenot generally referred to as such. SERVICE PROCIDURE Soft drinks may be served chilled, over ice cubes or at room temperature. In rarecases, somesoft drinks, such as Dr Pepper can be served warm. Softdrinks are available in many formats, including cans, glass bottles, and plastic bottles. Soft drinks are also widely available at fastfood restaurants, movietheaters, convenience
• 55. stores, casualdining restaurants, and bars from soda fountain machines. Soda fountain drinks are typically served in paper or plastic disposablecups in the firstthree venues. In casualdining restaurants and bars, softdrinks areoften served in glasses. Soft drinks may be drunk with straws or sipped directly from the cups. GLASS WEAR USED TO SEARVE Accompaniments with pizza, burger wafers, french fries, samosa, ham & chees snakes. Question 5. Chooseany one of the following themes and plan a dinner for two keeping in mind the ambience and the suitability of the menu. Valentine’s Day / Christmas / Diwali / New Year Apply your knowledgeof classical menu sequenceand plan a three-course menu listing in detail the ‘mise-en-place’ (cutlery, crockery, glassware, linen, table set-up, ambience, entertainment etc.) which you intend to do. Give evidence of research done to make the presentation authentic. (MERIT) Ans: Valentine’s Day commemorates romantic love. Thoselucky enough to be in love on Valentine’s Day might find themselves at a romantic banquet. Announce the arrivals of each couple and have them walk down a red carpet to their table. Have a professionaldeejay or speaker announcethe couples. AMBIENCE Top banquet tables with traditional and beautiful live red roses. Putone or two in a bud vaseor stand a dozen in the tables center in red, pink or peach add a touch of romanceto banquet tables by adding ruby red candles. Place them on crystalpillars of varying heights or use tapered candles. Satisfy a sweet tooth by placing a tray of delicate chocolate on each banquet table. Place chocolate pieces on pink or red tissue paper covering glass. Place heart pieces among each table along the center around surrounding centerpieces. The food itself can be romantic. Items that are traditionally romantic such as chocolate covered strawberries and would be nice touches. On Valentine’s Day friends, family and couples exchange gifts like jewelry, cards, poetry and chocolate in appreciation of love and romance. People often incorporatefood into a Valentine’s Day celebration by cooking for loved ones or eating dinner at a restaurant. SUITABILITY OF THE MENU a. Lobster and steak dishes. b. Heart-shaped pizzas.
• 56. c. Pasta in pink vodka sauce. d. Dessert. Question 6. With reference to the aboveevent, do a market research (online) to investigate the preferences of guests for dining at the specific theme dinner offered by you. On the basis of your findings, analyseas to what improvements you would like to incorporatefor a more successfuleventin future. Write your research below. (DISTINCTION) Ans: FOR A FORMAL DINNER, THECOURSES GENERALLY AREAS FOLLOWS: Soup, fish, sorbet, main coursewith side dishes, cheese or fruit, dessertand tea/coffee with petit fours. (No dish should ever be repeated; however, crustaceans are an exception. Dessert should be light if the main course is rich. Consider a balance of colors – all white food is boring, so the emphasis should be in varying the colors of each course, I will be ensuring the dishes complement each other.) SETUP TABLE: One of the firstimpressions a guest may haveof the hostis the table presentation. A pink or red table cloth with a pretty overlay is often all that is required to show off that tableware to its best. Add to this color coordinated candles, a pretty posy of flowers to get a clear idea of the spacerequired to put the dinner plate I will be using on the table. CUTLERY SETS: The plate should be placed one thumb nail in from the edge of the table And I will Place the side plate to the left of the dinner plate with the bread knife on the right side of the plate, its blade turned to the left. Cutlery laid with the main courseknives and forks nearestthe plate, and the other courses working outwards until, on the very outside should be the cutlery for the firstcourse. Knives should be placed on the right blades pointing inwards, forks on theleft, while the soup spoon traditionally lies on the knife side. Dessertspoons and forks areplaced at the head of the plate with the fork handlefacing the left and the spoon handle to the right. If The glass which accompanies the main course(the leading glass) is placed directly above the dinner knife. Glasses which accompany courses before the main dish are set before the leading glass and glasses which accompany a courseafter the main dish are set behind the leading glass. This order is important as it ensures the guest has unrestricted access to the glasswarefor each course.
• 57. Travel Assignment Learner’s Declaration I confirm, the contents of the final assignment submitted, is based on personal research and analysis. Learner Name Raghu Roy Date 18/12/21 Instruction Your assignment will not be accepted if it does not contain the list of source details of the text material referred to and the details of the people contacted in accomplishing this project and the tasks attached. Learner Name Raghu Roy Course Title Travel Assignment Assessor Name Suvra Banerjee I.V. Name Unit No. & Title Unit:5, Air Travel management Outcome Numbers & Statements UNIT5 LO1-Examine the functions of international travel organizations within the airline industry. LO2- Demonstrate knowledge of aviation geography and associated terminology. LO3- Examine documents and regulations used in air travel. LO4- Explore the options available when planning an itinerary and making a booking. Issue Date Submission Date 18/12/21
• 58. Purpose & Aims  Explain the functions and responsibilities of travel organisations  Evaluate the importance of international aviation conventions.  Demonstrate knowledge of the geography of the aviation industry  Use appropriate terminology associated with the aviation industry.  Identify the main documents required by passengers  Investigate different uses of the Travel Information Manual.  Explain the planning process for an air travel itinerary  Using timetables and tariffs produce a detailed itinerary and tickets for a minimum five day tour. Background You are working in an Air travel organization like a Travel agency or a Tour Operating company as a counter staff. Guidelines: Students to attempt the below questions for getting PASS/ MERIT/ DISTINCTION 15. Write your responses in the space provided below the questions 16. Review your answers before submitting the Assignment TIMELINE: You can take up to One week to submit the Assignments Question. 1. A customer walks-in: he/she wants to go out on a tour with family. Plan the trip according to the passenger’s necessities: A) You are required to write about any 2 countries, travelling to two respective cities in each of them. The choice of Countries/cities should have some history and tourist attractions. *Note: Minimum 2 and maximum 6 destinations in each city. (PASS) B) Each country has its own travel set of laws: be explicit in explaining how to reach that country along with the customs, currency, and the airport tax regulation policy (if required). (PASS) C)Prepare itinerary for the client. Itinerary prepared for the client should have Day to Day itinerary for the passenger with a return journey planned from the home country. (PASS) Answer: A) Ans: Travelling from India (Kolkata) to France and England two countries. France two cities Paris and Lyon then England two cities London and Manchester will visit three Destinations.
• 59. I. FRANCE 1) PARIS 1. Eiffel Tower 2. Notre Dame Cathedral 3. Louvre Museum 2) LYON 1. Musée des Beaux Arts 2. Quartier Saint-Jean and Quartier Saint-Georges (Old Town) 3. Musée de la Civilisation Gallo-Romaine II. ENGLAND 1) LONDON 1. London Eye 2. Tower of London 3. The View From The Shard 2) MANCHESTER 1. Castlefield 2. Manchester Cathedral 3. National Football Museum I. FRANCE HISTORY France, officially French Republic, French France or République Française, country of north western Europe. Historically and culturally among the most important nations in the Western world, France has also played a highly significant role in international affairs, with former colonies in every corner of the globe. Bounded by the Atlantic Ocean and the Mediterranean Sea, the Alps and the Pyrenees, France has long provided a geographic, economic, and linguistic bridge joining northern and southern Europe. It is Europe’s most important agricultural producer and one of the world’s leading industrial powers. France is among the globe’s oldest nations, the product of an alliance of duchies and principalities under a single ruler in the Middle Ages. The capital and by far the most important city of France is Paris, one of the world’s preeminent cultural and commercial centres. A majestic city known as the ville lumière, or “city of light,”. 1) PARIS 1. Eiffel Tower What would Paris be without its symbolic Eiffel Tower? Built by Gustave Eiffel to commemorate the centenary of the French Revolution, it is presented at the Exposition Universelle in Paris in 1889. 324 meters high, it is one of the most visited monuments in the world with nearly 7 million visitors a year. The first floor houses the Eiffel Tower 58 which extends over two levels, 58 meters above the ground as its name suggests. On the second floor, the view is the best at 115 meters because you have a diving view on the ground below. Finally, on the 3rd floor at 275
• 60. meters, you can see what the office of Gustave Eiffel was. For the more adventurous one, it is possible to use the stairs and climb the steps (1,665 to the summit). The ascent of the Eiffel Tower is a must to enjoy the magnificent view of Paris. 2. Notre Dame Cathedral One of the most enduring symbols of Paris: Notre-Dame de Paris, also known as Notre Dame, a Roman Catholic cathedral is located on the eastern half of the Ile de la Cité. It is widely considered one of the finest examples of French Gothic architecture in France and Europe. Begun in 1163 and completed in 1345, this cathedral is a sight with its portals surrounded by his many sculptures and gargoyles that adorn the roof. We advise you to walk around the cathedral, then go inside and climb the 387 steps to the top of the towers. The climb to the top of the towers can be exhausting, but you will get a panoramic view of the region and see the famous gargoyles up close. 3. Louvre Museum The Louvre is the most visited art museum in the world. Located in the heart of Paris, this historic building is a former royal palace, with an area of 210,000 square meters including 60,600 for the exhibitions. The museum is housed in the Louvre, originally a fortress built in the late 12th century under Philip II. The remains of the fortress are visible in the basement of the museum. The collection is divided into eight departments: -  Egyptian antiquities  Oriental antiquities  Greek, Etruscan and Roman  Islamic Art  Sculptures of the Middle Ages, Renaissance and Modern Times  Objects of art  Paintings  Graphic arts. 2) LYON 1. Musée des Beaux Arts The impressive cultural heritage of Lyon is evidenced in this Musée des Beaux-Arts, considered the next best fine arts museum in France after the Louvre. At the Place des Terreaux near the Hôtel de Ville (Town Hall), the museum occupies the 17th- century Palais Saint-Pierre, a former Benedictine convent. This museum has one of Europe's largest collections of artworks, with an especially impressive assortment of paintings and sculptures from the 14th through the 20th centuries. The museum also has an excellent collection of Impressionist paintings and modern art. The antiquities, ancient coins, and graphic arts collections are also noteworthy. The quality of the collection is exceptional. There are many renowned works by European masters such as Delacroix, Géricault, Rembrandt, Rubens, Poussin, and Veronese’s museum's restaurant and tea salon, Les Terrasses Saint-Pierre, offers a casual dining option for lunch, snacks, coffee, and tea. During summertime, guests may dine al fresco on the terrace in the gardens.
• 61. 2. Quartier Saint-Jean and Quartier Saint-Georges (Old Town) Lyon's atmospheric Quartier Saint-Jean is the place to discover the old-world ambience of Vieux Lyon. This medieval quarter north of the cathedral is filled with narrow cobblestone lanes and quiet little courtyards.Begin exploring around Rue du Boeuf and the Place Neuve Saint-Jean, a picturesque square filled with traditional restaurants. Then wander around the pedestrian streets of Rue Saint- Jean and Rue des Trois Maries. There are many inviting shops and cafés along the way. Continue until reaching the Hôtel de Gadagne at the Place du Petit Collège. This 15th-century mansion houses two excellent museums. The Musée d'Histoire de Lyon (History Museum) illustrates the history of the city-from antiquity through the Middle Ages and Renaissance up to the 20th century. The Musée des Arts de La Marionnette (Puppet Museum) displays marionettes from all over the world. A short stroll away from the Gadagne museums is Théâtre Le Guignol de Lyon (2 Rue Louis Carrand), where the Compagnie M.A. marionette company performs. Attending a traditional puppet show is one of the most entertaining things to do in Lyon. Performances are in French.Another place to watch a marionette performance is in the Quartier Saint-Georges, at the Théâtre La Maison de Guignol puppet theater (Place de la Trinité, 2 Montée du Gourguillon). Performances are in French; check the schedule in advance. The theater is a short walk from the Cathédrale Saint-Jean-Baptiste, and a few steps away is the Café du Soleil (2 Rue Saint-Georges), a great place to enjoy an authentic Lyonnais meal. 3. Musée de la Civilisation Gallo-Romaine Lyon stands on the site of the ancient Roman city called Lugdunum, founded in 43 BC, which was the capital of Gaul. This superb Museum of Archaeology displays Gallo-Roman-era objects including vases, gravestones, mosaics, statues, coins, and ceramics. The antiquities displayed are from onsite digs (from the city of Lugdunum) as well as nearby Roman archaeological sites of Saint-Romain-en-Gal and Vienne. The collection is renowned for its breadth and variety. Highlights of the collection include a monumental Hercules sculpture, decorative marble work from ancient baths, and a magnificent 100-square-meter floor mosaic depicting images related to the God of Oceans. The museum also extends to the archaeology site that is nearby, about 300 meters from the museum. This site boasts the oldest ancient ruins in France, including two Roman theaters. The Grand Théâtre dating back to 15 BC was where tragedies and comedies were performed. The Odéon was the theater for musical performances. There are also the foundations of a temple that was devoted to the Goddess Cybele. II. ENGLAND HISTORY England, predominant constituent unit of the United Kingdom, occupying more than half of the island of Great Britain. Outside the British Isles, England is often erroneously considered synonymous with the island of Great Britain (England, Scotland, and Wales) and even with the entire United Kingdom. Despite the political, economic, and cultural legacy that has secured the perpetuation of its name, England no longer officially exists as a governmental or political unit—unlike Scotland, Wales, and Northern Ireland, which all have varying degrees of self-government in domestic affairs. It is rare for institutions to operate for England alone. Notable exceptions are the Church of England (Wales, Scotland, and Ireland, including Northern Ireland, have separate branches of the Anglican
• 62. Communion) and sports associations for cricket, rugby, and football (soccer). In many ways England has seemingly been absorbed within the larger mass of Great Britain since the Act of Union of 1707. 1) LONDON 1. London Eye Enjoy amazing 360-degree views over London from the London Eye, a rotating observation wheel which is 135 metres (443 ft) high. Climb aboard one of the 32 glass capsules of the London Eye for unforgettable views of some of London's most famous landmarks. Take in amazing 360-degree views as the capsule slowly rotates over the river Thames. 2. Tower of London Take a tour with one of the Yeoman Warders around the Tower of London, one of the world's most famous buildings. Discover its 900-year history as a royal palace, prison and place of execution, arsenal, jewel house and zoo! Gaze up at the White Tower, tiptoe through a medieval king's bedchamber and marvel at the Crown Jewels.Despite the Tower of London's grim reputation as a place of torture and death, within these walls you will also discover the history of a royal palace, an armoury and a powerful fortress. Don't miss Royal Beasts and learn about the wild and wonderous animals that have inhabited the Tower, making it the first London Zoo.Discover the priceless Crown Jewels, join an iconic Beefeater on a tour and hear their bloody tales, stand where famous heads have rolled, learn the legend of the Tower's ravens, storm the battlements. 3. The View From The Shard Experience 360-degree views over London with a visit to The View from The Shard. At more than 1,000ft (300 meters) tall, The Shard in London Bridge is almost twice as high as any other building in the city. Rise high above London and see the city's iconic skyline from a unique perspective, with views stretching up to 40 miles (64km). Spot the likes of the London Eye, St Paul's Cathedral and Wembley Stadium from The View from The Shard's observation deck, which sits 800ft (244m) up western Europe's tallest building. 2) MANCHESTER 1. Castlefield Designated an Urban Heritage Park, Castlefield is an excellent place to begin exploring Manchester. A walk among the lovingly restored Victorian houses along the old canals or through the reconstructed Roman Fort is time well spent. Be sure to explore the Bridgewater Canal, constructed in 1761 to transport coal from the mines at Worsley to Manchester. The many old warehouses that line the canal have been restored and turned into offices, shops, hotels, and restaurants. A trip on one of the Bridgewater tour boats is highly recommended. Other interesting tourist attractions include the Castlefield Art Gallery, with its exhibitions of contemporary art, and Bridgewater Hall, home to the Hallé Orchestra and first- class concerts. 2. Manchester Cathedral Perched on the banks of the River Irwell, Manchester Cathedral – officially the Cathedral and Collegiate Church of St. Mary, St. Denys, and St. George – dates mostly from 1422 to 1506 and was raised to cathedral status in 1847. Particularly attractive are its chapels on both sides of the nave and choir. It was built between

• High School
• You don't have any recent items yet.
• You don't have any courses yet.
• You don't have any books yet.
• You don't have any Studylists yet.
• Information

Hospitality-1 Assignments Written

Aviation course of travel and hospitality, frankfinn institute of air hostess training.

Recommended for you

Students also viewed.

• Housekeeping Assessment TEST puneet
• Grooming Assignment - ALL ASIIGMENT
• Radhika Vasishth
• Housekeeping Assessment TEST
• Hospitality A to E - ABCD

Related documents

• FOOD AND Beverage Assessment TEST
• Hospitality-1 - Everyone
• Tarannum Bano DOC-20240201-WA0048
• FOOD - Good

Preview text

Learner’s name, course title, assessor’s name priyankar pal, internal verifier, ms sonia salvi, unit number and, unit 7 hospitality – room management, assignment title, number(s) and, statement(s), lo1 : explore the growth of the hotel industry, lo2: examine the effectiveness of front office, services lo3: investigate the role, ofhousekeeping, lo4: use fidelio software for hotel room management, date set hand in date, learner declaration, i confirm that the work submitted for this assignment is my own., learner’s name date, instruction your assignment will not be accepted, if it does not contain the list of source, details of the text material referred to, and the details of the people, contacted in accomplishing this, project and the tasks attached., introduction, purpose/aims, ● explain the growth of the hotel industryworldwide, ● compare the facilities of different types of hotels, ● analyse the range of services provided by the, front office tomeet guest expectations, using, appropriateterminology, ● explain the importance of the role ofhousekeeping, ● compare a range of amenities supplied for different, types ofguests, ● demonstrate the reservation process through correct, use offidelio, ● evaluate the benefits of technology to the hotel, staff,, and guestswho come into contact with the frontoffice., you have been selected as a front office assistant of a 5 star, hotel. as part of your six months probation you will undergo, on the job exposure in accommodation operations & handle, various situations which are typical to hotel operations. on, successful completion of this period you will be deputed as a, front office supervisor with independent responsibilities., keeping this in mind you should take a lot of initiative &, approach your assignments in an individualistic &, creativemanner., guidelines: students to attempt the below questions for getting pass/ merit/, distinction, 1. write your responses in the space provided below the questions, 2. review your answers before submitting the assignment, timeline: you can take upto one week to submit the assignments, question 1. select two renowned chains of hotels (one domestic & one international), and trace its history right from the time of its inception. also compare the facilities, offered by the hotel chains. write your findings below. (pass), rooms that is more than 674,000 rooms and has over 100 countries it's brand express, hualuxe , intercontinental and staybridge suites 3,900 of its hotels, operate under franchise agreement 652 are managed by the company but separately, owned and 10 are directly owned, facilities of compassion, the leela group of hotels, •boardrooms and meeting rooms, •wi-fi internet acess, •car hire service, •courier service, •laundry service, •foreign currency exchange.

• Electronic safety

INTERCONTINENTAL HOTEL GROUP

•busines centre, •banquet & conference, •kids eat free, •fitness centre, •meeting facilities, •car rental, question 2. explainthe range of services provided by the front office department to a, specific type of guest (fit, ffit, cvgr & cip) from the time that he has made his, booking until he settles his account during departure., also, write on any one of the following topics-, a) telephone etiquettes b) effective sales techniques, c) understandings the modes of payment- traveler’s cheque/ credit card, ans(foreign free individual traveller),.

• Registration form of a hotel

•Reservation form name of the guest : Elements castelino

•usa contact, •date of departure, •type of room or plan:, •name & no of contacted person, •passport number, •visa number, •nationality, •driving licence, •place of issue, •date of expiry, •number of days in country, •purpose in density chat, •update in density chart, •a confirmation voucher issued to guests, the range of service provided to the specific guest four stages cycles.

• Ths guest choose a hotel during the pre-arrival stage of the guest cycle the guest

can be affected by many factors including previous experience with the hotel

Advertisement of mouth referrel by a friend and colleague. location corporate travel, agent booking hotel name hotel loyalty program members etc., •the arrival stage of the guest cycle includes registration and room assignment process after, the guest arrives he or she established a business relationship with the hotel through the front, office responsibility to clarify any query of the guest especially the details of room rate of, packages he/she is booked on, •the manner in which the front office staff represents the hotel is important during the, occupancy stage, •as the main contact centre for hotel activity the front office is responsible for coordinating, guest request among those providing information and supplies to the guest, question 3. explain how the housekeeping department contributes towards earning, hotel revenue. write your findings below. the findings should not exceed 10-, sentences. also, describe a standard room in a hotel, exhibiting the basic amenities, and facilities provided., ans department contributes towards earning hotel revenue, housekeeping is the department that deals essentially with cleanliness and all, ancillary services attached to that, the standard plays an important role in the reputation of the hotels .one feels, comfortable only in the environment which is clean and well ordered so cleanliness is, important for health foremost also for well being, accommodation in hotel tend to be the largest part of a hotel it is the most revenue, generation department the housekeeping department takes care of all rooms is often, largest department in hotel's rooms in hotels are offered as accommodation to, travelers /guest as individual units of bedroom some interconnect rooms are also, made which will be helpful to the guest and family hotels offer suits to the, guest after cleanliness and quality of the rooms and services a hotel survive on the, gymnastics relaxing spas etc, the sale of the room and services constitute a minimum of 50% of all sales making it a, major constituent of the hotel margin of profit the efforts and hard work that, the housekeeping department makes in giving their clients a desired experience often, has a direct bearing on the guest stay in the hotel .hotel room and suit are the hear if, the hotel and the housekeeping department not only prepares tidh and comfortable, guestrooms on a regular basis for arriving client, but also clean and maintains a, certain quality of room in a hotel so that the surroundings look as fresh as new and, attract customers to stay longer or choose the services again in future, this. housekeeping is an ancillary department that is committed to devoting it's, services in a huge way towards the overall reputation and success of the hotel, the provision of a standard room is accessible and adapted to the needs of differently, abled guests is mandatory for the hotel establishments., a physically accessible room should have following features:, 1) a minimum of 32 inches clear opening of the door., 2) push and pull clearance doorway., 3) a text telephone., 4) audio-visual emergency-warning devices., 5) notification devices for door knocking and telephone ringing., 6) ensuring double sets of toiletries in the bathroom., 7) the standard minimum area:, a single room: 9 sq. meters, a double room: 11 sq. meters, a twin room: 13 sq. meters, 8) it either consists of a king sized bed or a twin bed., 9) to make ensure the outer gardens are decorated well and the time to time, cleaning is needed., room tariff, tax, laundry, bar and mini bar. create a single guest folio. 7. settle the bill, and check out the guest., fidelio case study - 3, accept a reservation for an foreigner free individual traveller guest and confirm it., 2. enter retention charges – rs,000/- 3. check in the guest. 4. accept a trace for an, extra blanket and pillow. 5. put a maintenance work order – bulb fused. later resolve, it 6. reduce the guest’s stay by two days. 7. post 5 bills – room tariff, tax, laundry, bar, and juice. create a single guest folio. 8. settle the bill and check out the guest., fidelio case study - 4, 2. check in the guest. 3. do a room move for him. 4. put the earlier room – out of, service 5. exchange $400 for the guest. 6. post 5 bills – room tariff, tax, laundry,, champagne and juice. create a single guest folio. 7. settle the bill and check out the, fidelio case study - 5, accept a reservation for a corporate client guest and put it on waitlist. 2. confirm, the waitlisted reservation. 3. check-in the guest. 4. put a locator – guest in meeting., 5. accept a trace for an extra bottle of water. 6. post 5 bills – room tariff, tax, laundry,, write steps for the appropriate and unique solutions in order to handle different, situations which can occur during a guest’s stay. you can choose any one of the role, play situations as below., the case-studies can be on any of the following stages of guest stay. (merit), ● reservation, ● registration, ● guest stay, ● departure, role play situation no., ms. jennifer ross wants to make a booking for 5 nights at your hotel. the room type, that she is asking for is not available. it is her first trip to the city. on arrival she insists, that 2 pieces of luggage be kept at the left luggage room. she checks in to the hotel. she, wants to do a sight – seeing trip of the city and the surrounding places. she has a fax to, be sent and calls the business centre. during the stay she asks for a bottle of champagne, and insists that it be given as complimentary., do the needful with the student playing the role of front office supervisor., the travel assistant from accenture company calls to make a reservation for ms., sangeeta chawla, for 5 nights. on her arrival check- in the guest. she is on a m.a meal, plan but insists that it be changed to a. plan without informing the company. during, occupancy she asks for a hair-drier. when asked to return the hair- drier just before, departure, she refuses to return it and says that she did not get one from the hotel., do the needful with the student playing the role of assistant front office manager., question6you have prepared a layout of a standard room as per the current scenario of, the hotel industry. after analysing the guest supplies, amenities, décor and cleaning, standards, design a standard room for future., (you can describe the layout in a few lines), explain as to how the hotel with updated room facilities can create a niche in the, industry.(distinction).

• Multiple Choice

Course : Aviation course of travel and hospitality

University : frankfinn institute of air hostess training.

• Discover more from: Aviation course of travel and hospitality Frankfinn Institute of Air Hostess Training 102   Documents Go to course
• More from: Aviation course of travel and hospitality Frankfinn Institute of Air Hostess Training 102   Documents Go to course