cover letter for job hospitality

Privacy preference center

We care about your privacy

When you visit our website, we will use cookies to make sure you enjoy your stay. We respect your privacy and we’ll never share your resumes and cover letters with recruiters or job sites. On the other hand, we’re using several third party tools to help us run our website with all its functionality.

But what exactly are cookies? Cookies are small bits of information which get stored on your computer. This information usually isn’t enough to directly identify you, but it allows us to deliver a page tailored to your particular needs and preferences.

Because we really care about your right to privacy, we give you a lot of control over which cookies we use in your sessions. Click on the different category headings on the left to find out more, and change our default settings.

However, remember that blocking some types of cookies may impact your experience of our website. Finally, note that we’ll need to use a cookie to remember your cookie preferences.

Without these cookies our website wouldn’t function and they cannot be switched off. We need them to provide services that you’ve asked for.

Want an example? We use these cookies when you sign in to Kickresume. We also use them to remember things you’ve already done, like text you’ve entered into a registration form so it’ll be there when you go back to the page in the same session.

Thanks to these cookies, we can count visits and traffic sources to our pages. This allows us to measure and improve the performance of our website and provide you with content you’ll find interesting.

Performance cookies let us see which pages are the most and least popular, and how you and other visitors move around the site.

All information these cookies collect is aggregated (it’s a statistic) and therefore completely anonymous. If you don’t let us use these cookies, you’ll leave us in the dark a bit, as we won’t be able to give you the content you may like.

We use these cookies to uniquely identify your browser and internet device. Thanks to them, we and our partners can build a profile of your interests, and target you with discounts to our service and specialized content.

On the other hand, these cookies allow some companies target you with advertising on other sites. This is to provide you with advertising that you might find interesting, rather than with a series of irrelevant ads you don’t care about.

Hospitality Cover Letter Samples & Examples That Worked in 2024

Perfecting your hospitality cover letter could be the key to securing your dream job in this vibrant industry. This comprehensive guide will share priceless tips , provide real-life examples, and lead you down the path to success.

And so, read on and learn all about:

• Formatting your hospitality cover letter
• Crafting an effective cover letter header
• Writing an eye-catching cover letter headline
• Building a strong cover letter introduction
• Highlighting your skills and accomplishments in cover letter body paragraphs
• Writing a strong conclusion
• Avoiding common mistakes on a hospitality cover letter
• Average salary and job outlook for hospitality professionals
• Hospitality resources for job seekers

1. How to properly format your hospitality cover letter

The neatness and clarity of your hospitality cover letter are just as important as its content. Here's how you can format your cover letter to make it an engaging read.

• Start with the basics: A standard business letter format is a reliable choice. Your name and contact details should be at the top, followed by the date, and then the employer's name and contact information. 
• Choose a clear font: Steer clear of fancy fonts — stick with ones that are easy on the eyes. Arial, Calibri, or Times New Roman in 10-12 size is a good way to go. 
• Keep it short: Your cover letter should be concise and straight to the point. Aim to fit everything within half a page or about 250 words.
• Space it out: Using 1.5 or double spacing helps ensure your cover letter doesn't look cluttered. 
• Set your margins: Standard one-inch margins on all sides are typically the best bet for an organized appearance. 
• Break it down: Divide your cover letter into sections: introduction, main body, and conclusion. Each part should transition smoothly into the next.
• Sign off nicely: Wrap up your cover letter with your signature — just another slight personal touch to the document.

Now, with the proper formatting done, let's move on to the meat of your cover letter — the content.

Create your cover letter fast with artificial intelligence.

2. how to write an effective header for your hospitality cover letter .

The header of your cover letter is the very first thing an employer will see, so it's important to get it right. In essence, the header is your business card within the cover letter, containing crucial contact details about you and the hiring manager.

Your header should contain the following:

• Your full name
• Your complete address (though sometimes, city, and state will suffice)
• Phone number
• Professional email address
• Hiring manager’s full name and title
• The company’s name
• The company’s address

Here are examples showing incorrect and correct ways of writing a hospitality cover letter header:

Incorrect hospitality cover letter header example

John Doe [email protected] 08/14/2021

To: Hiring Manager XYZ Hotel

Why is this example weak? Here, the header misses out on key details such as the sender's complete address and contact number. What’s more, it doesn't specify the hiring manager's name and the company's address.

Correct hospitality cover letter header example

John Doe 123 Main Street Springfield, IL 62701 (217) 555-1234 [email protected] August 14, 2022

To: Ms. Jane Smith Hiring Manager XYZ Hotel 789 Central Avenue Springfield, IL 62701

Why is this a strong header? This version is complete and professional, providing all necessary details. The sender's full name, complete address, and contact details are at the top, followed by the current date. The hiring manager's name and company's details are clearly marked next.

A nicely formatted header sets the tone for the rest of your cover letter. Make it count!

3. How to craft a compelling cover letter headline

A headline in a cover letter is a short, catchy statement that grabs the reader's attention right away . An effective one previews what's to come and stirs interest. 

In crafting a powerful headline, infuse it with:

• Your main qualification
• Things you bring to the table
• How your skills align with the job
• Enthusiasm for the role and company

Weak hospitality cover letter headline example

Hospitality Professional Applying for Job

Why is this example incorrect? This headline is too vague. It doesn't specify what the role is, and fails to generate interest. 

Strong hospitality cover letter headline example

Experienced Hospitality Manager Ready to Boost Guest Satisfaction at XYZ Hotel

Why is this headline strong? It gets attention. It includes the title of the role, a key skill (boosting guest satisfaction), and the specific name of the company, showing enthusiasm and alignment with the targeted role.

So craft a headline that makes the hiring manager stop in their tracks, eager to read further. This is your moment to make a strong first impression.

4. How to customize your cover letter greeting

Casting a personalized greeting in your cover letter seamlessly paves the way for an engaging conversation. It reveals that you've taken an extra step to find out who you're writing to. Addressing them by name imparts immediate familiarity and interest in your letter .

So, where do you find the hiring manager's name? Get in the detective mode:

• Check the job listing carefully
• Visit the company's website 
• Leverage LinkedIn
• Call the company to ask

Examples of personalized greetings for your hospitality cover letter

• Dear Mr. Blake,
• Dear William Blake,
• Dear Hiring Manager Wiliam Blake

Yet, there may be times when the hiring manager's name isn't available. In these cases, steer away from generic greetings like "To whom it may concern". Here are better alternatives: 

• Dear Hiring Manager (a safe, gender-neutral option)
• Dear [Department] Team (shows your interest in the team you will be working with)
• Dear [Company Name] Recruiter 

Investing time in finding the hiring manager's name and personalizing your greeting will give your hospitality cover letter a head start. Indeed, often little details like these make a big difference.

Find out your resume score!

5. How to write a strong hospitality cover letter introduction

A compelling introduction is one of the most crucial aspects of your cover letter. It grabs the reader's attention from the word go and provides a snapshot of your professional journey. 

A successful introduction should include:

• A concise overview of your professional and academic background
• A clear statement about why you're applying for this position
• A mention of any mutual acquaintances, if applicable

Incorrect hospitality cover letter opening example 

I'm writing to apply for the position at your hotel. I have a degree in hospitality management and have worked in a hotel before.

Why does this intro fall flat? It fails to provide specific details about the professional journey, the reasons for applying, and the name of the position or the hotel.

Correct hospitality cover letter opening for an experienced professional

As an accomplished Hotel Manager with 7 years' experience in providing top-tier guest experiences, I am excited to apply for the Hospitality Manager position at XYZ Hotel. Our mutual acquaintance, Jane Doe, recommended this role to me and spoke highly of XYZ Hotel's commitment to quality service.

Why is this introduction strong? This introduction ticks all boxes; it details the experience, mentions the specific role, name-drops the hotel, explains the reason for applying, and includes a reference.

Correct cover letter opening for a recent graduate

As a recent graduate in Hospitality Management from Boston University with internship experience at prestigious hotels, I am enthusiastic about bringing fresh perspectives to the Hospitality Assistant role at XYZ Hotel. My academic exposure and hands-on experience have steeled my passion for providing guests with unforgettable experiences.

Why is this intro ideal for a fresh graduate? This portrays the candidate as a keen learner ready to transition from academic to professional life. It indicates notable achievements and how they align with the role sought.

Ultimately, your introduction must demonstrate your understanding of the job requirements, your eagerness for the role, and set the tone for the rest of the cover letter.

6. How to highlight your top skills and accomplishments as a hospitality professional

Pouring the most captivating part of your hospitality cover letter, the body is where you showcase your skills and accomplishments . It's where you list your ingredients that make you an ideal candidate.

Format this section into two or three short paragraphs or a combination of paragraphs and bullet points, making it easier to digest. 

Underline your skills that align directly with the job requirements. Here are some typical hospitality skills that shouldn’t miss in your cover letter:

• Customer service 
• Communication 
• Multitasking 
• Problem-solving 
• Flexibility 
• Attention to detail

You can’t go wrong in your body paragraphs if you:

• Celebrate your achievements:  Your cover letter is the place to shine. Relate your achievements to tangible percentages, numbers or specific milestones, if possible.
• Use clear and specific examples to highlight how you've applied these skills in the past.

Hospitality cover letter body paragraph example

At my previous position as Front Office Manager at ABC Hotel, I coordinated the team effectively, driving a 15% boost in staff productivity, which cascaded into higher guest satisfaction rates. 

Fret not if you lack professional experience. Focus on transferable skills, internships, or course projects that demonstrate your capabilities and commitment.

Fresh graduate’s cover letter body paragraph example

As a recent graduate from the Hospitality Management program at XYZ University, I bring a comprehensive understanding of hospitality industry dynamics. During my internship at ABC Hotel, I successfully project-managed a campaign promoting off-season visits, resulting in a noteworthy occupancy rate lift during these traditionally low seasons. 

Remember, your accomplishments and skills serve as the proof of your potential. Use them wisely and you'll have a hospitality cover letter that's tough to turn down.

Pro tip: Showcasing skills specifically tailored to the job qualifications increases chances of securing an interview. And so, highlighting hospitality skills in your cover letter that match the job description is a strategy that can significantly impact your chances of getting noticed.

7. How to persuasively end your hospitality cover letter

Much like the last goodnight of a well-hosted event, the concluding paragraph of your cover letter holds vital importance. It's your final pitch, a moment to cement the positive impression you've created throughout the letter.

A powerful conclusion should:

• Reiterate your enthusiasm for the position
• Recap why you're the best fit for the job
• Indicate your availability for further discussion and how you can be reached
• Strategically mention your plan for a follow-up
• And of course, it should end with a professional sign-off

Hospitality cover letter conclusion example

I am enthusiastic about the prospect of bringing my unique blend of skills and experience to XYZ Hotel as the Hospitality Manager. I am confident I can make significant contributions to your team and uplift the guest experience further. 

Please feel free to contact me at (123) 456-7890 or via email at [email protected] to arrange a convenient time to talk. Meanwhile, I look forward to a positive response and will follow up next week to discuss any potential next steps.

Thank you for considering my application. 

In essence, the conclusion is your final opportunity to communicate your desire, readiness, and aptitude for the role. Make the most of it, and you'll be that much closer to an interview.

8. How to avoid common mistakes on your hospitality cover letter

Even a minor mistake in your cover letter can cost you a job opportunity, so let's address some common blunders and discuss how to dodge them.

• Too long or too short: Avoid crafting an epic novel or a key-note speech. Aim for 250-400 words, which typically amounts to 3-4 concise paragraphs.
• Sending a generic letter: Carefully customize your cover letter for each job application. Highlight how your skills and experience align specifically with the job description provided.
• Focusing too much on education for experienced roles: For experienced professionals, the focus should be on relevant past job experiences, skills, and achievements. Educational details should be brief and secondary.
• Forgetting to proofread: Errors signal lack of attention to detail. Always proofread your letter multiple times, and consider asking a friend or using a digital tool to help with this.
• Being negative or apologetic: Never point out what you lack; rather, skillfully focus on showcasing what you can offer. 
• Incorrect or missing contact information: Ensure the personal details and contact information you provide are up-to-date and error-free. This is crucial for if and when the employer decides to contact you.
• Improper formatting: Maintain professional and clean formatting throughout. Bunched-up text is hard on the eyes. Make use of line breaks, bullet points, and adequate spacing.

By dodging these common pitfalls, you can ensure your hospitality cover letter is error-free, compelling, and showcases you as the best candidate for the job.

9. Average wage and job outlook for hospitality professionals

In terms of earnings and job prospects, the hospitality sector presents an appealing landscape. 

According to the Bureau of Labor Statistics , the average hourly earnings for professionals within the hospitality and leisure sector stood at $21.36 as of October 2023.

In terms of job prospects, the picture is incredibly promising too. As a testament to the sector's vitality, leisure and hospitality had been adding an impressive average of 79,000 jobs per month in 2022. With this steady upward trend, opportunities for career growth and development in the hospitality field are clearly abundant.

In conclusion, the hospitality sector not only offers the possibility for a stable and rewarding income but also presents a bright job outlook, making it an excellent career choice for both budding and experienced professionals .

10. Hospitality resources for job seekers

As a job seeker in the hospitality industry, it's crucial to stay informed, and there are fantastic resources out there to help you achieve just that. Whether you're looking for job listings, industry news, networking opportunities, or career advice, here are some go-to platforms:

• HospitalityNet: A comprehensive resource offering industry news, job listings, events, and valuable market insights.
• Hcareers: A dedicated hospitality job board catering to all levels of job-seekers with opportunities from around the globe.
• eHotelier: This provides professional development resources, global hospitality job listings, and the latest industry news and insights.
• American Hotel & Lodging Association (AHLA): A renowned resource offering networking opportunities, updates on industry trends, and even advocacy resources.
• LinkedIn: Don’t underestimate this networking giant. It's a tremendous resource for job listings, industry updates, and a platform to connect with fellow professionals.
• Caterer.com: This is the UK's largest hospitality job board, offering job advertisements from some of the top employers in the industry. 
• Hospitality trends: Stay updated with the latest trends in the hospitality industry, from hotel design to customer service innovations.
• National Restaurant Association (NRA): If you're focused on the restaurant industry, the NRA is a must-follow for the latest news, learning resources, and events. 
• Cornell Hospitality Quarterly: Published by Sage in association with the Cornell University School of Hotel Administration, this journal offers a wealth of academic and industry insights.

So dive in, soak up the wealth of information these resources offer, and accelerate towards a successful finish line in your hospitality job hunt.

Hospitality Cover Letter FAQ

Can i use the same cover letter for multiple job applications.

No, it's best to customize each cover letter for the specific job to which you're applying. Address the unique requirements of each role to show you've thoroughly read the job description and understand what's needed.

If the job posting doesn't ask for a cover letter, should I still send one?

It's generally a good idea to include a cover letter unless the job posting explicitly advises against it. A cover letter gives you another opportunity to sell yourself.

Should my cover letter and resume contain the same information?

No, your cover letter and resume should complement each other, not replicate the exact same information. Your cover letter is an opportunity to explain in more detail the key professional experiences or skills listed briefly on your resume. Use it to demonstrate how these experiences or skills make you an ideal candidate for the job.

Should I mention salary expectations in my cover letter?

Unless the job posting specifically asks for this information, it's better to discuss salary expectations later, perhaps during an interview or job offer discussion.

What's the most appropriate way to submit my cover letter?

It depends on what's requested in the job posting. You might attach it as a Word document or PDF, or paste it in the body of an email. Always follow the employer's instructions.

Martin Poduška

Martin is a resume expert and career advice writer at Kickresume. In his five years at Kickresume, he has written hundreds of in-depth, painstakingly researched resume advice articles and, as chief editor, he has also edited and revised every single article on this website. Tens of thousands of job seekers read Martin’s resume advice every month. He holds a degree in English from the University of St Andrews and a degree in Comparative Literature from the University of Amsterdam .

Subcategories

• Food Preparation
• Hotel Manager
• Housekeeping
• Restaurant Manager

All hospitality cover letter examples

Related hospitality resume examples

Let your resume do the work.

Join 6,000,000 job seekers worldwide and get hired faster with your best resume yet.

Build my resume

• Build a better resume in minutes
• Resume examples
• 2,000+ examples that work in 2024
• Resume templates
• Free templates for all levels
• Cover letters
• Cover letter generator
• It's like magic, we promise
• Cover letter examples
• Free downloads in Word & Docs

5 Hospitality Cover Letter Examples for the Job in 2024

• Hospitality Cover Letter
• Hospitality Cover Letters by Experience
• Hospitality Cover Letters by Role
• Write Your Hospitality Cover Letter

Optimizing customer experiences is where you shine. Whether answering questions, applying food safety protocols, or planning events, you ensure companies get results that keep customers coming back.

Now, it’s time to create a cover letter that’s top-notch and enhances the reviewing experience for hiring managers so your skills stand out.

We’ve created a free cover letter builder and our hospitality cover letter examples based on what works in the industry today to get you back to providing excellent guest service that makes a difference in people’s lives.

Hospitality Cover Letter Example

USE THIS TEMPLATE

Microsoft Word

Google Docs

Block Format

Copy this text for your Hospitality cover letter!

123 Fictional Avenue Phoenix, AZ 85001 (123) 456-7890

December 12, 2025

Olivia Jones Sheraton Grand Phoenix 123 Fictional Lane Phoenix, AZ 85001

Dear Ms. Jones:

Discovering the remarkable renovation Sheraton Grand Phoenix completed, I couldn’t help but see a golden opportunity to leverage my expertise in hotel management. Your collaboration with Rosendin and Balfour Beatty Construction in the meticulous renovation showcases Sheraton’s commitment to extraordinary customer experience. That aligns perfectly with my passion for providing top-notch service in the hospitality industry, backed by my hotel administration certification.

Working at Tempe Mission Palms, I implemented a dynamic pricing strategy, which I contributed to a 32% increase in room revenue while decreasing room vacancy rates by an average of 23%. Furthermore, I’ve mastered the use of tools such as IDeaS Revenue Management System, boosting our efficient resource allocation.

I also implemented and managed online booking platforms at the Wyndham Phoenix Airport/Tempe. Here, I led the integration of our systems with platforms like Booking.com and Expedia, resulting in a significant 73% increase in direct online reservations within two years.

At Kimpton Hotel Palomar Phoenix, I oversaw the implementation of a comprehensive quality management system, which included regular audits and staff training. This initiative assisted in improving our guest satisfaction ratings significantly.

My comprehensive skills and passion for excellence will undoubtedly support Sheraton’s continuous strive for superior customer service and growth. I anticipate the opportunity to discuss this role and my qualifications further. Thank you for considering my application.

Kaito Yamamoto

Enclosures: Resume Application form Hotel Administrator Certification

Why this cover letter works

• The pro tip here is to fortify your professional experiences with familiarity with industry-relevant platforms. You could highlight how IDeaS Revenue Management System enhanced room booking efficiency or how Expedia and Cloudbeds simplified different tasks. That paints a picture of a tech-savvy professional who understands the industry’s dynamics.

Pair Your Cover Letter with a Matching Hospitality Resume

or download as PDF

Level up your cover letter game

Relax! We’ll do the heavy lifting to write your cover letter in seconds.

Hotel Manager Cover Letter Example

Copy this text for your Hotel Manager cover letter!

123 Fictional Avenue San Jose, CA 95101 (123) 456-7890

August 21, 2024

Olivia Zhu The Fairmont San Jose 123 Fictional Lane San Jose, CA 95101

Dear Ms. Zhu:

Throughout my career in luxury hospitality management, I’ve dedicated myself to creating exceptional guest experiences that perfectly match The Fairmont San Jose’s standards. Managing four-star properties has sharpened my ability to offer unparalleled service, streamlined operations, and nurtured a culture of excellence. My inspiration for this role is to lead your team, introduce innovative guest services, and ensure each visitor has a memorable stay.

At San Jose Marriott, I spearheaded substantial improvements to the front desk processes using Maestro PMS, trimming check-in times by three minutes and increasing guest satisfaction ratings. Strategic implementation of Cendyn also boosted guest feedback responses by 14%, while optimizing online booking channels with RateGain produced a 21% increase in direct bookings.

While serving as assistant front office manager at Hotel Valencia Santana Row, I spearheaded the adoption of a cutting-edge check-in app that dramatically cut check-in times by 37 minutes, substantially enhancing guest convenience. A collaborative campaign with Expedia fostered a 28% uptick in bookings, while my effective management of labor costs using HotSchedules underscored my operational and financial prowess.

In an early housekeeping role at Signia by Hilton San Jose, I advocated for Lightspeed and RoomChecking tools, which decreased wait times for room readiness from one hour to 28 minutes and improved guest satisfaction scores by 2.4 points.

The prospect of bringing my wealth of knowledge, skills, and commitment to The Fairmont San Jose fills me with great excitement. I look forward to discussing how my background can help solidify your legacy of exceptional guest service. Thank you.

Felix Larsen

• Sprinkling too much laid-back lingo like “bro,” “dude,” “let’s link up,” and “that’s lit” in your piece puts your career in peril. How come? Well, they might leave hiring managers questioning your understanding of professional boundaries, or worse, paint you as presumptuous.

Hospitality Management Cover Letter Example

Copy this text for your Hospitality Management cover letter!

123 Fictional Avenue New Orleans, LA 70112 (123) 456-7890

August 12, 2024

Daniel Wang The Ritz-Carlton 123 Fictional Lane New Orleans, LA 70112

Dear Mr. Wang,

The opportunity to bring my expertise in hospitality management to The Ritz-Carlton as your next front-office manager couldn’t be more exciting. Growing up, I experienced the importance of exceptional service and care firsthand during family travels, which inspired my pursuit of a career in hospitality. With over six years of experience in front-office operations, guest relations, and team management, I’m eager to contribute to an organization renowned for its unparalleled luxury and guest experiences.

As a guest services manager at The Pontchartrain Hotel, my customized offerings and effective upselling techniques drove a 33% increase in the uptake of premium rooms and services. A major redesign of the guest welcome process, informed by insights from Guestware analytics, brought about a 24% improvement in first-impression scores. Furthermore, I helped enhance dining experiences by leveraging Medallia feedback, which surged customer satisfaction rating to 4.6 out of 5.

At Windsor Court Hotel, I had the pleasure of spearheading a transformative implementation of Toast’s customer management features, which led to a $4,982 surge in average monthly booking value. My strategic coordination with ReviewPro to revamp our room selling tactics resulted in a remarkable uptick of 19% in transient sales revenue. Leveraging the dynamic capabilities of Rainmaker for inventory management also allowed us to elevate our average daily rates by a notable 7%.

My introduction of the OpenKey system at the iconic Hotel Monteleone streamlined the check-in procedure with extraordinary efficiency, cutting down the average wait time by 24 minutes and setting the stage for a guest experience that was both memorable and expedient. I also fortified the hotel’s reputation for seamless service by partnering with Ruckus Networks to ensure a robust 98.6% Wi-Fi uptime.

With hands-on experience in front office software like Cloudbeds and Guestware, coupled with my leadership abilities and commitment to exceptional service, I’m eager to contribute to The Ritz-Carlton’s esteemed reputation. Thank you for considering my application. I look forward to discussing how my qualifications align with your team’s needs.

Santiago Gomez Enclosures: Resume Transcript 2 letters of recommendation

• Sure, treating your piece like a one-size-fits-all might seem like a time-saver, but it rarely pays off. Customizing the piece for each job is key. In other words, pay attention to the details—like nailing the hiring manager’s name and ensuring your experiences resonate specifically with what each company is looking for.

Hotel Front Desk Receptionist Cover Letter Example

Copy this text for your Hotel Front Desk Receptionist cover letter!

123 Fictional Avenue Philadelphia, PA 19101 (123) 456-7890

Ava Davis Sheraton Philadelphia Downtown Hotel 123 Fictional Lane Philadelphia, PA 19101

Dear Ms. Davis:

Having amassed extensive experience in hospitality, I’m eagerly eyeing the prospect of applying my well-honed skill set to steer Sheraton Philadelphia Downtown Hotel toward unrivaled guest satisfaction. With an unquenchable passion for the vibrant city of Philadelphia and a history of embracing innovation for enhanced brand growth in the hotel industry, I’m keen on offering my experience to cultivate meaningful connections with the guests of Sheraton.

In my recent role at Aloft Philadephia Downtown, I sowed fruitful relationships with guests, leveraging customer relationship management tools like Salesforce, which saw a 19% increase in guest retention rates. My in-depth knowledge of local attractions led to the creation of tailored guest experiences, contributing to an incredible uplift in guest satisfaction.

Earlier, at Windsor Suites, I streamlined the email communication system and efficiently managed 230+ daily inquiries, reducing response time by 29%. I also spearheaded hotel-wide training on email etiquette and management, leading to improved guest communication and feedback rating.

Moreover, during my stint at Kimpton Hotel Palomar Philadelphia, I initiated social media monitoring using Hootsuite. This online engagement resulted in improved customer feedback, attracting a noticeable 13% more bookings directly through our social media channels. That way, we shifted dependency on third-party booking websites.

At the Sheraton Philadelphia Downtown Hotel, I aspire to synergize my experience with your high standards of service, creating an unforgettable experience for guests. My commitment to exceptional service, combined with my extensive knowledge of Philadelphia’s hospitality industry, aligns me perfectly with your institution’s ethos. In case you require any further information, do not hesitate to reach out. Thank you.

Isabella Bianchi

• Begin your piece with a touch of personal flair that grabs attention right off the bat and conclude by painting an inviting picture of what you bring to the table. While articulating your professional experiences, start with the most recent moving backward.

Concierge Cover Letter Example

Copy this text for your Concierge cover letter!

123 Fictional Avenue San Antonio, TX 78201 (123) 456-7890

William Miller Mokara Hotel & Spa 123 Fictional Lane San Antonio, TX 78201

Dear Mr. Miller:

The unison of the hospitality industry and multilingual communication forms an intriguing partnership. This interdependence, demonstrated by companies such as Mokara Hotel & Spa to ensure a tailored experience for their diverse clientele, is truly applause-worthy. To engage further with this intersection of service and language, I’m eagerly applying for the concierge position at Mokara Hotel & Spa.

Serving as a senior receptionist at Best Western Plus Downtown North, my command over multilingual communication was vital. My role entailed addressing an array of guest needs in Spanish, French, and Italian. In a year-long duration, I implemented a foreign language training program for staff, which proved instrumental in our customer satisfaction.

My adeptness at the Microsoft Office Suite became indispensable at Zocca Cuisine D’Italia. I used the tool to streamline guest reservation processes, manage digital booking platforms, and analyze guest feedback data. Remarkably, I reduced booking errors by 26% and played a significant role in our department’s overall efficiency increase of 21%.

Drawing on my cultural awareness, I orchestrated multiple events that intertwined with San Antonio’s vibrant local culture at Hotel Emma. These initiatives resonated with guests and helped us achieve an impressive 31% rise in repeat clientele and a 17% boost in positive customer reviews.

These multifaceted experiences have shaped me into an adaptable concierge candidate, ready to meet and exceed Mokara Hotel & Spa’s impeccable service standards. I’m eager to apply my skills, from seamless multilingual communication to proficient software utilization and promoting cultural connections, to enhance guest satisfaction significantly. Thank you for considering my application. Looking forward to connecting with you at your earliest convenience.

• Perhaps you facilitated multilingual communication to break language barriers. Or your swift handling of reservations or your cultural awareness earned guests’ admiration. No doubt, managerial prowess is integral, but your knack for creating delightful experiences proves your worth even better.

Related cover letter examples

• Hospitality resume
• Housekeeping

How to Write an Effective Hospitality Cover Letter

Every hospitality role will have varying needs. For example, a travel-related position may require you to help plan itineraries, whereas a hotel may need you to help coordinate cleaning schedules.  

The best way to ensure success will be to review each hospitality job description and customize your cover letter based on the skills and experiences they’re seeking, such as customer service or vendor relations. 

Make a great first impression with the intro of your hospitality cover letter

You know first impressions matter. When someone walks into a hotel or restaurant, the friendliness of the staff and cleanliness of the space can make or break an experience. The same is true for your cover letter, so tailoring the intro to the customer service skills an organization is seeking and its mission will be crucial.

An added touch that’ll help you stand out is greeting a specific hospitality hiring manager by name, which you can often find in job descriptions or on the company’s website. It’s similar to the impact that learning your regular customers’ names will have so you can greet them each time they come in.

The opener below is a decent start, but it lacks some important details about specific skills the restaurant is seeking in a manager or how the applicant connects with their mission.

Try to make more of a connection than this! 

Having worked in the fine dining industry for some time, I’m eager to be applying for your restaurant manager position. I believe my skills will be a great fit for your company’s needs.

The opener below does a much better job outlining the applicant’s multilingual and diverse service skills that will make them a great fit for the concierge role at Mokara Hotel & Spa.

A great opener with tailored hospitality skills! 

Dear Mr. Miller,

The unison of the hospitality industry and multilingual communication forms an intriguing partnership. This interdependence, demonstrated by companies such as Mokara Hotel & Spa to ensure a tailored experience for their diverse clientele, is truly applause-worthy. To engage further with this intersection of service and language, I’m eagerly applying for the concierge position at Mokara Hotel & Spa.

Provide the right details in your hospitality cover letter’s body

With customer satisfaction being such a high priority, the results you achieve in hospitality roles matter a lot. 

You can emphasize your abilities in the body of your hospitality cover letter by including metrics-based examples of what you achieved in previous roles. 

For example, you could write about how you implemented a new training program that reduced service response times by 56%.  

A top-tier body paragraph with hospitality achievements! 

At Windsor Suites, I streamlined the email communication system and efficiently managed 230+ daily inquiries, reducing response time by 29%. I also spearheaded hotel-wide training on email etiquette and management, leading to improved guest communication and feedback rating.

Add the right finishing touches as you close your hospitality cover letter

Think of the closing of your cover letter like you’re wrapping things up with a guest where you want to ensure you’ve covered all their needs. 

In the form of a cover letter, this would include rephrasing how your top skills and connection to the company’s mission make you a great fit. For example, you could write about how you’ll use your email customer service skills to ensure efficient responses to all inquiries. 

Then, wrap things up by saying thank you and use a call to action, such as “I’m looking forward to discussing further how my customer service and supply management skills will fit in with your needs.” 

The example below is a decent start, but the applicant could add more details about the skills they bring as a receptionist and the spa’s mission that would help them stand out.

This sounds too generic! 

I’m eager to discuss further how my skills will make me a great receptionist at your spa. Thank you for your consideration. 

A closer like the one below that displays the applicant’s passion for customer service and knowledge of Philadelphia’s hospitality industry will work much better. 

A great closer connected to the hotel’s mission! 

At the Sheraton Philadelphia Downtown Hotel, I aspire to synergize my experience with your high service standards, creating an unforgettable experience for guests. My commitment to exceptional service and extensive knowledge of Philadelphia’s hospitality industry align me perfectly with your institution’s ethos. If you require any further information, do not hesitate to reach out. Thank you.

There are still ways you can stand out with minimal hospitality experience. You could include achievements from transferable experiences, such as other jobs involving skills like inventory management or customer service. Or, include educational achievements from obtaining a degree in hospitality management or related fields.  

Trying to match the tone of each job description will work best. It’ll show how you fit in with the culture and service standards of each hospitality organization, such as how you’ll provide upbeat service at a family-friendly restaurant. 

While you can use the same template, you should customize the details for each hospitality job you apply to. It’ll help you stand out when one organization needs you to help with catering, and another will have you focused on monitoring inventory records.